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Firefox trapped in adware scam loop

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  • 1 has this problem
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  • Last reply by Paul

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My Firefox on iPhone has a malware that pops up a box urging me to call a phone number (which I won’t do) about a payment. It has Cancel and Ok buttons, both of which trigger another box from the dialer containing the same phone number. I cannot get to the FF settings or escape from that page because the pop ups immediately come back and reload the page. The site looks like appleinstantsupportpays[.]z13[.]web[.]core[.]windows[.]net. All of the online advice relates to FF on Windows or Android. How do I clear the malware from my phone?

My Firefox on iPhone has a malware that pops up a box urging me to call a phone number (which I won’t do) about a payment. It has Cancel and Ok buttons, both of which trigger another box from the dialer containing the same phone number. I cannot get to the FF settings or escape from that page because the pop ups immediately come back and reload the page. The site looks like appleinstantsupportpays[.]z13[.]web[.]core[.]windows[.]net. All of the online advice relates to FF on Windows or Android. How do I clear the malware from my phone?

Chosen solution

Hi

I think that the best way to clear this is to clear the browsing history. This support article should help:

https://support.mozilla.org/en-US/kb/clear-browsing-history-firefox-ios

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Chosen Solution

Hi

I think that the best way to clear this is to clear the browsing history. This support article should help:

https://support.mozilla.org/en-US/kb/clear-browsing-history-firefox-ios

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