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Bookmarks/Favorites lost

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  • Last reply by Paul

S.Eriksen
S.Eriksen
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HEEEEEEELP!

Ugh! My old desktop pc died a few months back. I was using a chromebook until I could replace it, but didn't have access to my Firefox account. Finally got a new pc, but I can't seem to find any way to access my old info. Someone please tell me it's still here somewhere, and how to find it. I had so many important bookmarks saved, and now I'm just absolutely sick at the thought that I can't get them back. I'm not sure which version of Firefox I was running, but I do know the old computer was still on Windows 10.

HEEEEEEELP! Ugh! My old desktop pc died a few months back. I was using a chromebook until I could replace it, but didn't have access to my Firefox account. Finally got a new pc, but I can't seem to find any way to access my old info. Someone please tell me it's still here somewhere, and how to find it. I had so many important bookmarks saved, and now I'm just absolutely sick at the thought that I can't get them back. I'm not sure which version of Firefox I was running, but I do know the old computer was still on Windows 10.

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Paul
Paul
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

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