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Thunderbird stopped sending my email messages with an error message looking for my Password.

  • 2 replies
  • 0 have this problem
  • 38 views
  • Last reply by Dunne4

Dunne4
Dunne4
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Although I have been using it for years, Thunderbird stopped sending my email messages and gave an error message looking for my Password. I looked at my Account Settings and there is a Red Box with Delete. This came on suddenly. I downloaded a Thunderbird Upgrade & installed it however it didn't fix the problem.

How can I fix this without Uninstalling the program. There is too much data saved including a substantial Address book that I can't afford to lose.

Although I have been using it for years, Thunderbird stopped sending my email messages and gave an error message looking for my Password. I looked at my Account Settings and there is a Red Box with Delete. This came on suddenly. I downloaded a Thunderbird Upgrade & installed it however it didn't fix the problem. How can I fix this without Uninstalling the program. There is too much data saved including a substantial Address book that I can't afford to lose.

All Replies (2)

Wayne Mery
Wayne Mery
  • Top 10 Contributor
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Please post a screen shot with the password request

Helpful?

Dunne4
Dunne4 Question owner
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Hello Wayne

I don't know how to take screen shots so I'll send you what I transcribed from my email interactions.

First - I did reinstall/upgraded Thunderbird from this site, w/o uninstalling the original program. I did get to send out NEW emails however answering them or sending attachments I got the same messages.

Each problem started the same way. An error message: 

    Login to "Dunne4" failed
     (?)  Login to server Mail.shaw.ca with user name Dunne4 failed

3 boxes displayed: RETRY ENTER NEW PASSWORD CANCEL

Next Box SEND MESSAGE ERROR ! Sending of message failed Unable to authenticate to Outgoing Server (SMTP). Please check the Password and verify the 'Authentication Method' in Account Settings/Outgoing Server (SMTP).

I opened the Account Settings, it read:

Account Settings - Dunne4@shaw.ca 2 boxes SET AS DEFAULT (greyed out) DELETE (in RED)

SMTP SERVER SETTINGS Description: Dunne4 Server Name: Mail.shaw.ca Port: 587 Default 587

Security and Authentication Connection Security: STARTTLS Authentication Method: Normal Password User Name: Dunne4

I opened the Outgoing Server button

OUTGOING SERVER SETTINGS 

   Dunne4 - mail.shaw.ca (Default)

Details of Selected Server: 

 Description: Dunne4
 Server Type:  SMTP Outgoing Server
 Server Name:  mail.shaw.ca
 Port:  587
 User Name:  Dunne4
 Authentication Method:  Normal Password
 Connection Security:  STARTTLS

This is everything that I saw trying to remedy the trouble, I can't figure it out. My biggest surprise is the RED DELETE button. I didn't touch it because I have a lot of information in my Thunderbird account that I don't know how to preserve or save.

I hope that this is enough information you need to diagnose whatever is causing this disruption in Thunderbird. I appreciate any & all the help that you can provide.

Thank you, Wayne

Rob Dunne dunne4@shaw.ca 780 984-7123

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