Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I keep getting "Unable to connect" error despite BEING connected

  • 3 replies
  • 2 have this problem
  • 8 views
  • Last reply by cor-el

gwencreighton
gwencreighton
more options

Started today, I click on links, bookmarks or type in a URL and I get the Unable to connect page. Sometimes if I refresh a number of times it loads, sometimes not. Other websites will connect, opening the same address in Chrome works with no issues. My internet is connected and working fine this is something going on with Firefox. Not sure what or how as I haven't changed settings at all either.

Started today, I click on links, bookmarks or type in a URL and I get the '''Unable to connect''' page. Sometimes if I refresh a number of times it loads, sometimes not. Other websites will connect, opening the same address in Chrome works with no issues. My internet is connected and working fine this is something going on with Firefox. Not sure what or how as I haven't changed settings at all either.

All Replies (3)

FredMcD
FredMcD
more options

Is that the entire error mesage?


There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean

gwencreighton
gwencreighton Question owner
more options

Ha, just got one try to get HERE.

Unable to connect

'''Firefox can’t establish a connection to the server at support.mozilla.org. 

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.'

All websites are loading just fine in Chrome.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable IPv6 (check for other possible causes as well).