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trojan spyware alert (hack)

  • 2 replies
  • 1 has this problem
  • 77 views
  • Last reply by FredMcD

janmcbride
janmcbride

While on firefox my mac computer froze a voice came on and said trojan spyware alert error code ...call this number. I shut down my computer. I am on safari now. how do I get it off and can I open firefox again

While on firefox my mac computer froze a voice came on and said trojan spyware alert error code ...call this number. I shut down my computer. I am on safari now. how do I get it off and can I open firefox again

Modified by cor-el

All Replies (2)

FredMcD
FredMcD

First, let's check your system.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed free to use malware scanners. Each works differently. If one program misses something, another may pick it up.

FredMcD
FredMcD

If it's like the fake FBI/Interpol browser lock page, A way out of a trap page is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.