Faulting application name: plugin-container.exe - Firefox does not start or allow starting in safe mode
Firefox does not start and cannot open in safe mode.
Below is from eventviewer:
Faulting application name: plugin-container.exe, version: 49.0.0.6103, time stamp: 0x57dc3c7a
Faulting module name: mozglue.dll, version: 49.0.0.6103, time stamp: 0x57dc375b
Exception code: 0x80000003
Fault offset: 0x0000ecb1
Faulting process id: 0xa8
Faulting application start time: 0x01d214cc7b0826a5
Faulting application path: C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
Faulting module path: C:\Program Files (x86)\Mozilla Firefox\mozglue.dll
Report Id: b9180f63-80bf-11e6-830f-ac7ba1719d54
Chosen solution
Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files
C:\Program Files (x86)
Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual.
Do Not remove the profiles folder.
Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.
After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.
If there is a problem, start your Computer in safe mode and try again.
Starting The Computer In Safe Mode;
Free Online Encyclopedia
All Replies (4)
Chosen Solution
Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files
C:\Program Files (x86)
Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual.
Do Not remove the profiles folder.
Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.
After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.
If there is a problem, start your Computer in safe mode and try again.
Having issue with mozglue.dll as well on a Windows PC
System
- Provider
[ Name] Application Error - EventID 1000
[ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated
[ SystemTime] 2016-09-30T10:50:06.000000000Z EventRecordID 108328 Channel Application Security
- EventData
plugin-container.exe 45.3.0.6050 5796f242 mozglue.dll 45.3.0.6050 5796e33f 80000003 0000ec2e 1c04 01d21a69c355e242 C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe C:\Program Files (x86)\Mozilla Firefox\mozglue.dll a596e34c-86fb-11e6-b6ed-8851fb54f252
Also including crash reports for more information bp-876ee045-be7f-41a6-a3cf-fd4d02160930 9/30/2016 8:57 AM
bp-050c5620-7954-4531-a56a-b54c32160913 9/13/2016 8:39 AM bp-a28dca16-eeaa-4ec9-8849-20aed2160909 9/9/2016 9:20 AM bp-7f746f49-c4cc-4022-ad56-ed07a2160825 8/25/2016 3:39 PM bp-a4afc224-753c-46f5-b58b-ba3632160808 8/8/2016 9:38 AM bp-d1489bbe-348a-4d7f-84d8-f67bd2160706 7/6/2016 4:02 PM bp-160d08bf-f55b-4e10-904d-188b32160930 7/6/2016 4:02 PM bp-8ce6ed9b-7b97-4739-9f7d-02ff12160602 6/2/2016 4:31 PM
Most of the reports are too old to be useful.
bp-876ee045-be7f-41a6-a3cf-fd4d02160930
Signature: OOM | small
Product Firefox Release Channel esr Version 45.3.0esr Build ID 20160725105554 OS Windows 7 OS Version 6.1.7601 Service Pack 1
Total Virtual Memory 4,294,836,224 bytes (4 GB)
Available Virtual Memory 193,040,384 bytes (184.1 MB)
Available Page File 6,071,513,088 bytes (5.65 GB)
Available Physical Memory 370,851,840 bytes (353.67 MB)
System Memory Use Percentage 95
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