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Firefox crashes

  • 6 replies
  • 1 has this problem
  • 4 views
  • Last reply by hinkleyd

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Every time I try to start Firefox either in Safe mode, refresh mode it bring sme to the FF crash reporter. I have uninstalled FF and removed the FF folders from appdata and re-installed with same results.

Attached is crash log

I'm on Windows 7 64 bit OS on a Dell Latitude 7440

Every time I try to start Firefox either in Safe mode, refresh mode it bring sme to the FF crash reporter. I have uninstalled FF and removed the FF folders from appdata and re-installed with same results. Attached is crash log I'm on Windows 7 64 bit OS on a Dell Latitude 7440

All Replies (6)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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bp-b3288a6e-7599-48d0-8257-1142b2160212 bp-c37ad3ca-e4ac-442f-8dc4-41f6e2160212 bp-ebb88596-f031-40d7-90de-7db6f2160212 bp-d80f2454-6424-4a0a-9275-5a2802160212 bp-30c1b24b-9258-4179-959c-408eb2160212

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thanks - unfortunately this crash may be caused by websense endpoint security software that is running on a device. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

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The esr installed and it runs but it didn't copy over my settings from the old firefox. Is there a way to import bookmarks, homepages, settings ect..

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You can copy files like these to the current Firefox profile folder to recover specific data.

  • bookmark backups: JSON backups in the bookmarkbackups folder
  • logins.json and key3.db (decryption key) for Passwords saved in the Password Manager
  • cert8.db and possibly cert_override.txt for (intermediate) certificates stored in the Certificate Manager
  • persdict.dat for words you added to the spelling checker dictionary
  • sessionstore.js for open tabs and pinned tabs and tab groups

Note that is probably best to avoid copying SQLite database files because the ESR version can use a more recent SQLite version and downgrading might not work properly, so best might be to restore the bookmarks via a JSON backup in the bookmarkbackups folder. You will lose history and cookies and other data stored in an SQLite database.

  • bookmarks and history: places.sqlite
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other Site Preferences
  • SQLite files like cookies.sqlite (cookies) and formhistory.sqlite (saved form data)

See also:

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Ok great. Thanks for your help.