That issue can be caused by an extension that isn't working properly.

Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

• Don't make any changes on the Safe mode start window.
• https://support.mozilla.org/kb/Safe+Mode

cor-el, thanks for the help. I did as you said and firefox still won't open. In safe mode the appearance tab was alresdy set to default. Bill

Se also:

• http://kb.mozillazine.org/Preferences_not_saved
• https://support.mozilla.org/kb/Preferences+are+not+saved

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

• https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

cor-el, thank you the new profile worked! I'll try to xfer preferences now. Bill