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เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Lost recovery Application

  • 1 การตอบกลับ
  • 0 คนมีปัญหานี้
  • 10 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Dropa

jc_ben
jc_ben
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I am connected on my firefox account on both my computers but I am unable to connect the same account on firefox mobile. This is because I don't have access to the two-step authentication app that I do not remember even setting up. I have access to my email associated with the account and I have 10 digit recovery codes but none of them worked to recover my account.

So I am not locked out but I am unable to connect on new devices because I have no idea what app I used to set up 2 step authentication.

I am connected on my firefox account on both my computers but I am unable to connect the same account on firefox mobile. This is because I don't have access to the two-step authentication app that I do not remember even setting up. I have access to my email associated with the account and I have 10 digit recovery codes but none of them worked to recover my account. So I am not locked out but I am unable to connect on new devices because I have no idea what app I used to set up 2 step authentication.

การตอบกลับทั้งหมด (1)

Dropa
Dropa
more options

This is considered lost account as Firefox forum is just end user help not a help request recovery. And if the reset and codes don't work there's nothing more that can be done here.