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View Bill in Online Banking

  • 13 การตอบกลับ
  • 0 คนมีปัญหานี้
  • 43 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cstrandjr

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I have used Firefox for my online banking for years. Just recently when I go to the bill payment section and click on the drop down list to pay and view a bill, I can pay the bill, but when I try to view the bill the view bill window comes up for a second and the a drop down of the bank's home page comes up. The view bill page used to be a PDF file and Adobe Reader is my default. I talked with the bank and they did not see it happen in my account. If I open the online banking in Microsoft Edge it does not occur.

I have used Firefox for my online banking for years. Just recently when I go to the bill payment section and click on the drop down list to pay and view a bill, I can pay the bill, but when I try to view the bill the view bill window comes up for a second and the a drop down of the bank's home page comes up. The view bill page used to be a PDF file and Adobe Reader is my default. I talked with the bank and they did not see it happen in my account. If I open the online banking in Microsoft Edge it does not occur.

การตอบกลับทั้งหมด (13)

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I can only offer trying the same in FF Troubleshoot mode and see if THAT works - Or a Test Profile as I created to do such testing. Sometimes Troubleshoot fails when a Test Profile succeeds. THAT only tells you there is some setting or Addon in your regular FF that's messing with the site. Have to build back one setting (like Enhanced Tracking Protect) / addon at a time until it breaks again or success continues. Does using FF as the PDF Viewer vs Adobe make any difference?

มีประโยชน์หรือไม่

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It will be a few days until I can try these fixes. I don't have any outstanding bills to pay and/or view right now.

มีประโยชน์หรือไม่

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cstrandjr said

I have used Firefox for my online banking for years. Just recently when I go to the bill payment section and click on the drop down list to pay and view a bill, I can pay the bill, but when I try to view the bill the view bill window comes up for a second and the a drop down of the bank's home page comes up.

Do you think it is doing that because it has lost track of the fact that you are signed in? That could be a cookie issue.

The view bill page used to be a PDF file and Adobe Reader is my default.

Just to clarify this, when you view other PDFs, do they automatically download and open in Adobe Reader? Or do they display in Firefox first? The setting to choose between those is described in this article: View PDF files in Firefox or choose another viewer.

มีประโยชน์หรือไม่

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The fact that this does not happen in Microsoft Edge precludes the site forgetting I'm signed in. As to PDF files, my settings are that Adobe Reader is the default application and they open when I click on them in my Firefox browser.

มีประโยชน์หรือไม่

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cstrandjr said

The fact that this does not happen in Microsoft Edge precludes the site forgetting I'm signed in.

That would make sense for older versions, but Firefox recently implemented a feature called Total Cookie Protection that blocks most cross-site cookie reads. This can cause fumbles when sites use multiple servers and require your signed-in status to be read using cross-site cookies.

Try turning off the Enhanced Tracking Protection feature on the main page of your bank's site by clicking the shield icon at the left end of the address bar then clicking the slider switch at the top of the panel. And repeat on other bank pages if you notice that the shield is not slashed on one of their pages. It may be difficult to do this on the site serving the PDF if it redirects immediately...

More info:

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I disabled Enhanced Tracking on the bank's website and it blocked me from entering the bill pay window. When I restored Enhanced Tracking I could get back in.

มีประโยชน์หรือไม่

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You could globally turn off Total Cookie Protection and see whether that makes any difference. On the Settings page, click into the Privacy & Security panel. In the Enhanced Tracking Protection section, switch to "Custom" and then lower the cookie blocking to the first level ("Cross-site tracking cookies"):

มีประโยชน์หรือไม่

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I turned off Total Cookies and it blocked me from the bill pay site again. I went back into settings and restored Cookies and reloaded all tabs. I was still blocked from bill pay, so I went back into settings and set Enhanced Tracking to Standard. This restored my bill pay page and also restored the ability to view bills. I'm not sure I understand why, but the problem is solved.

มีประโยชน์หรือไม่

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I spoke too soon. The next time I went to Bill Pay, the problem was back, even though Enhanced Tracking is set for Standard.

Carl Strand

มีประโยชน์หรือไม่

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Hi Carl, does it make any different to choose Custom and uncheck the box for cookie blocking? Obviously this is just a test because you probably don't want to browse most of the web without any cookie filtering.

มีประโยชน์หรือไม่

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You can try to create a cookie allow exception for the top level domain like for this forum https://mozilla.org to see if that helps.

มีประโยชน์หรือไม่

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I'll give both suggestions a try.

มีประโยชน์หรือไม่

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I finally got to try these suggestions and they do not change anything. I'm simply going to use Edge when I want to print a copy of a bill in the Pay my Bills window. I can use Firefox for all other banking needs.

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