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Firefox crashes

  • 3 การตอบกลับ
  • 4 คนมีปัญหานี้
  • 15 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย sierramike54

sierramike54
sierramike54

Running a Windows 10.x installation on a Lenovo laptop, with 4GB RAM.

Have been experiencing a series of Firefox crashes since at least update 38 (now on 44.x.x).

Connection stability not an a known issue (http://www.speedtest.net/my-result/5113494093).

Crashes (and hangs) most frequently associated with running Google Gmail. Hangs most often when Gmail is trying to open the Google chat component, and sometimes, when running video from this pay site (http://www.xtraframe.tv/).

Last few crash reports enclosed. Am getting annoyed enough to consider switching browsers, but having similar issues with Microsoft IE, and Edge (although not as frequently).

bp-30d9e244-eaf3-42d1-a3fa-d052a2160220 2/20/2016 11:23 AM bp-bc82694e-06ae-492c-bc71-eb5f62160211 2/11/2016 3:57 PM bp-cd8f11cf-714e-4743-8c3a-cd5002160210 2/10/2016 8:14 AM bp-a32becc1-6ba2-4a79-a843-db73a2160209 2/8/2016 11:53 PM 6d674782-a553-4971-bfee-386c9fa433af

Frustration abounds. Any suggestions welcomed.

Running a Windows 10.x installation on a Lenovo laptop, with 4GB RAM. Have been experiencing a series of Firefox crashes since at least update 38 (now on 44.x.x). Connection stability not an a known issue (http://www.speedtest.net/my-result/5113494093). Crashes (and hangs) most frequently associated with running Google Gmail. Hangs most often when Gmail is trying to open the Google chat component, and sometimes, when running video from this pay site (http://www.xtraframe.tv/). Last few crash reports enclosed. Am getting annoyed enough to consider switching browsers, but having similar issues with Microsoft IE, and Edge (although not as frequently). bp-30d9e244-eaf3-42d1-a3fa-d052a2160220 2/20/2016 11:23 AM bp-bc82694e-06ae-492c-bc71-eb5f62160211 2/11/2016 3:57 PM bp-cd8f11cf-714e-4743-8c3a-cd5002160210 2/10/2016 8:14 AM bp-a32becc1-6ba2-4a79-a843-db73a2160209 2/8/2016 11:53 PM 6d674782-a553-4971-bfee-386c9fa433af Frustration abounds. Any suggestions welcomed.

การตอบกลับทั้งหมด (3)

Gert Van Waelvelde
Gert Van Waelvelde

Hello,

Based on your crash reports, it seems your Firefox crashes in two different ways. One type of crash tends to be often caused by Skype Click to Call. Do you happen to have Skype Click to Call installed?

FredMcD
FredMcD

bp-30d9e244-eaf3-42d1-a3fa-d052a2160220 bp-bc82694e-06ae-492c-bc71-eb5f62160211

Signature shutdownhang | WaitForSingleObjectEx

This is for Sumo's Related Bugs 1249811 NEW --- crashes [@ shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | mozilla::CondVar::Wait ] in mozilla::net::CacheFileIOManager::Shutdown()

1219672 NEW --- [meta] e10s related ShutDownKill parent side abort of the content process

1215970 RESOLVED DUPLICATE "Skype Click to Call" add-on is breaking Firefox 

+++++++++++++++++++++++++++++++++++++++++++++++++

bp-cd8f11cf-714e-4743-8c3a-cd5002160210 bp-a32becc1-6ba2-4a79-a843-db73a2160209

Signature mozilla::RefreshTimerVsyncDispatcher

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

sierramike54
sierramike54 เจ้าของคำถาม

Fred/Gert:

Thanks to both of you for offering suggestions. I used Fred's solution first, since it involved a restart, but have no way to determine if this corrected the problem since the hangs/crashes might occur a few minutes after a restart, or hours later.

I then applied Gert's solution (killing Skype Click To Call) and will sit on it for several hours to see if crashes again. The Google Chat component in Gmail started like it was supposed to do.