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I'm using firefox 6.02, and I've tried upgrading to 7 and 10, but after I update, I can never get the program to start up, so I always have to roll back to 6. Please help!

  • 1 ప్రత్యుత్తరం
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  • చివరి సమాధానమిచ్చినది Matt_G

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No other details, other than it just won't start or open when I upgrade. It's in my task manager list, but the GUI does not come up.

No other details, other than it just won't start or open when I upgrade. It's in my task manager list, but the GUI does not come up.

ప్రత్యుత్తరాలన్నీ (1)

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Hi ,

You should take a look at the Knowledge Base article Update Firefox to the latest release. There is a lot of good information in there and some troubleshooting steps as well.

If that doesn't work, you might want to try installing a fresh copy of Firefox:

http://www.mozilla.org/firefox/new/

I would suggest that you first back up your personal information and bookmarks, just in case. You can find details in the article Back up and restore information in Firefox profiles.

If you still get the same issues, you might want to look at this article and [is already running but is not responding].

Hopefully this helps!