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After using Facebook for a while a grey seethrough screen comes up and covers the window which prevents me from posting anything, but I can still scroll up/down

  • 1 reply
  • 3 இந்த பிரச்னைகள் உள்ளது
  • Last reply by guigs
பதிவிடப்பட்டது

A Grey see-through screen covers my Facebook open window preventing me from posting, but I can still scroll up and down. Reloading the page solves the problem for a couple of minutes before repeating the procedure. Problem only experiencing with Facebook Page at this time.

A Grey see-through screen covers my Facebook open window preventing me from posting, but I can still scroll up and down. Reloading the page solves the problem for a couple of minutes before repeating the procedure. Problem only experiencing with Facebook Page at this time.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi Hannesdp,

Thank you for your question. At this time your question has been escalated to the help desk and in order to investigate the issue I will need a little more troubleshooting information.

First please try to access the page in a private window, then please try to reproduce the issue in Safe Mode, if it is not reproducible in Safe Mode then one of the extension or pug ins may be affecting the scripts on this page.

'Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

A screenshot of the issue and a js console capture may also be needed if the issue persists in a private window. These are the two tools for reference that I can elaborate on as well. [Console tool] [Logging]

And if any other contributors have any other troubleshooting ideas or input please do not hesitate. We are all happy to help!

Read this answer in context 1

Additional System Details

நிறுவப்பட்ட நிரல்கள்

  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 11.9 r900
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • npsitesafety
  • BlackBerry WebSL Browser Plug-In
  • FluxPlayer Support Plugin
  • AppWorld NPAPI plugin
  • fluxDVD Browser Plugin
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • np-mswmp

பயன்பாடு

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-GB/

நீட்சிகள்

  • Ginger - Grammar and Spell Checker 2.0.0.24 (firefox@gingersoftware.com)
  • NoScript 2.6.8.5 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG Security Toolbar 11.1.0.12 (avg@toolbar) (Inactive)
  • Spell Checker 1.3.2 (gaurangnshah@gmail.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 5800 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6899
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 8-14-2013
  • driverDate2:
  • driverVersion: 13.200.11.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 5800 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: http://www.news24.com/
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1384853149
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1383291533

Misc

  • User JS: No
  • Accessibility: Yes
guigs 1072 தீர்வுகள் 11697 பதில்கள்
பதிவிடப்பட்டது

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi Hannesdp,

Thank you for your question. At this time your question has been escalated to the help desk and in order to investigate the issue I will need a little more troubleshooting information.

First please try to access the page in a private window, then please try to reproduce the issue in Safe Mode, if it is not reproducible in Safe Mode then one of the extension or pug ins may be affecting the scripts on this page.

'Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

A screenshot of the issue and a js console capture may also be needed if the issue persists in a private window. These are the two tools for reference that I can elaborate on as well. [Console tool] [Logging]

And if any other contributors have any other troubleshooting ideas or input please do not hesitate. We are all happy to help!

Hi Hannesdp, Thank you for your question. At this time your question has been escalated to the help desk and in order to investigate the issue I will need a little more troubleshooting information. First please try to access the page in a private window, then please try to reproduce the issue in Safe Mode, if it is not reproducible in Safe Mode then one of the extension or pug ins may be affecting the scripts on this page. 'Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons. ''(If you're not using it, switch to the Default theme.)'' * On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox. * On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox) * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running. [[Image:FirefoxSafeMode|width=520]] ''Once you get the pop-up, just select "'Start in Safe Mode"'' [[Image:Safe Mode Fx 15 - Win]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that. ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' A screenshot of the issue and a js console capture may also be needed if the issue persists in a private window. These are the two tools for reference that I can elaborate on as well. [[https://developer.mozilla.org/en-US/docs/Tools/Web_Console|Web Console tool]] [[https://developer.mozilla.org/en-US/docs/Mozilla/Debugging/HTTP_logging|HTTP Logging]] And if any other contributors have any other troubleshooting ideas or input please do not hesitate. We are all happy to help!