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How to update new certificate from my email provider

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  • Last reply by Matt

patrickk1
patrickk1

I am currently unable to login into my Thunderbird account. My email provider (Internet Lightspeed) told me to go into Tools>Settings > Privacy & Security > Certificates > Manage Certificates. In the Certificate Manager, go to the Servers tab, click Add Exception, enter the server address which is imap.lightspeed.ca. I did that and got the following response: This site provides valid, verified identification. There is no need to add an exception.

The Certificate Manager/Servers window now shows imap.lightspeed.ca:443 as the Server. Lightspeed says that is correct and need to contact Mozilla Thunderbird. Thunderbird updates are current. Any suggestions? Patrick

I am currently unable to login into my Thunderbird account. My email provider (Internet Lightspeed) told me to go into Tools>Settings > Privacy & Security > Certificates > Manage Certificates. In the Certificate Manager, go to the Servers tab, click Add Exception, enter the server address which is imap.lightspeed.ca. I did that and got the following response: This site provides valid, verified identification. There is no need to add an exception. The Certificate Manager/Servers window now shows imap.lightspeed.ca:443 as the Server. Lightspeed says that is correct and need to contact Mozilla Thunderbird. Thunderbird updates are current. Any suggestions? Patrick

All Replies (1)

Matt
Matt
  • Top 10 Contributor

My guess is it is your antivirus that is not issuing valid credentials, they notoriously issue self signed certificates.

So what is the error you get exactly and are you offered a button to viee the invalid certificate. Checking the issuer in the certificate is usually a big clue as to the source.

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