Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

DONATION

  • 4 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 19 views
  • Last reply by Roland Tanglao

i MADE A $50.00 DONATION TODAY 3/6/25 BUT THE CONFIRMATION AND THE CHARGE TO MY CREDIT CARD SHOWS $500.00. I WANT O DISPUTE THE AMOUNT AND CONTRIBUTE THE INTENDED AMOUNT50.00

KENNETH LYONS KENLY99@GMAIL.COM

i MADE A $50.00 DONATION TODAY 3/6/25 BUT THE CONFIRMATION AND THE CHARGE TO MY CREDIT CARD SHOWS $500.00. I WANT O DISPUTE THE AMOUNT AND CONTRIBUTE THE INTENDED AMOUNT50.00 KENNETH LYONS KENLY99@GMAIL.COM

All Replies (4)

I've escalated your support request. The staff I contacted should reply soon. Thanks for donating to Mozilla. I'm not sure how an extra zero was added but the people in charge of the donations should be able to rectify this.

Helpful?

https://foundation.mozilla.org/en/donate/help/#frequently-asked-questions

How do I cancel or change my recurring donation? Can I change my payment method or my donation frequency? Access your donation portal here. Here you can cancel your gift or adjust the donation amount, frequency, date charged and payment method. If you run into any issues you can always contact us!

Helpful?

Alright Kenly, James has also given you the correct information. I was told you should also go to the "Contact Us" page and fill out the form there so the staff can have a ticket to track your issue.

On this link: https://foundation.mozilla.org/en/donate/help/#contact-us

Under the "I need" option, choose "My donation refunded". Then fill in the other boxes that open beneath that option. Once done filling in all the details, name and your email, you need to click on the checkbox that says "I'm not a robot", complete the puzzle it shows you. Then once that is complete, click the Submit button.

Helpful?

Thanks Noah (hi!) and James (hi also!). I have also pinged the donation support team! Cheers! ....Roland

Helpful?

கேள்வி எழுப்பு

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.