Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I NEED HELP

  • 7 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 24 views
  • Last reply by Matt Rubino

Hello,

I need serious help with firefox and why it is always crashing. It is messing with a lot of stuff and I don't know what to do.

Hello, I need serious help with firefox and why it is always crashing. It is messing with a lot of stuff and I don't know what to do.

All Replies (7)

Does it still happen in Troubleshoot Mode?

Go to about:crashes in the address bar, submit any recent pending crash reports related to the issue and share the report IDs here.

Helpful?

bp-2f8c85f5-18b4-404d-9226-3b7100240410

zeroknight said

Does it still happen in Troubleshoot Mode? Go to about:crashes in the address bar, submit any recent pending crash reports related to the issue and share the report IDs here.

bp-2f8c85f5-18b4-404d-9226-3b7100240410

Helpful?

It's something with NVidia GPU drivers. Do you have additional Intel GPU?

Helpful?

TyDraniu said

It's something with NVidia GPU drivers. Do you have additional Intel GPU?

No I use a NVIDIA 3070

Helpful?

So it is the only GPU? Okay.

Helpful?

The Nvidia GPU is active according to the crash report, using a recent driver (4-2-2024, 31.0.15.5212).

You may need to disable hardware acceleration.

Does the ESR version (115) work with hardware acceleration without crashing?

Helpful?

zeroknight said

The Nvidia GPU is active according to the crash report, using a recent driver (4-2-2024, 31.0.15.5212). You may need to disable hardware acceleration. Does the ESR version (115) work with hardware acceleration without crashing?

I turned it off in firefox, GPU is up to date with the most recent driver. I will see how it does tonight when I am live. Thank you for the help.

Helpful?

கேள்வி எழுப்பு

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.