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Unable to sync or reset account

  • 3 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 17 views
  • Last reply by mlabhard

The password I have for sync in Firefox no longer works and there is no option to reset it. Please assist.

The password I have for sync in Firefox no longer works and there is no option to reset it. Please assist.
Attached screenshots

தீர்வு தேர்ந்தெடுக்கப்பட்டது

It turns out Firefox wanted my Firefox master password first, before giving me the screen to enter my Firefox account password. Very confusing! I would have thought that it would need one or the other. Why both?

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All Replies (3)

In case of issues, try to login to the Mozilla Account via this website using the email address and password.

See also:

cor-el மூலமாக திருத்தப்பட்டது

Helpful?

I cannot login to my Mozilla account. There is no way to reset my password for sync. Notice in the attached screenshot that there is no signin for Sync. At the top it says my account is disconnected. When I try to re-connect it takes me to a screen (see second attached) that has a signin button but no password reset button, and my password no longer works.

mlabhard மூலமாக திருத்தப்பட்டது

Helpful?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

It turns out Firefox wanted my Firefox master password first, before giving me the screen to enter my Firefox account password. Very confusing! I would have thought that it would need one or the other. Why both?

Helpful?

கேள்வி எழுப்பு

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