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Why is Firefox crashing over and over

  • 20 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 46 views
  • Last reply by Dog3456

The past week or two it has been acting haywire and crashing daily. I uninstalled, re-installed, re-started computer. Nothing helps. I have attached picture of error message. windows 10 firefox version 92

https://imgur.com/a/L0JnN4P

picture crash report

Attached screenshots

All Replies (20)

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Are you saying you want me to send them to firefox or you directly or post in this forum or what? I am asking if there has been a lot of crashes lately.

@Dog3456

There havent been an abundant amount of crashes that I have seen thus far over the last 24 hours. Have you installed any new programs recently? What version of Windows are you running (1809/1909/2004)? Are you able to run Mozilla to the point to check what version of FF you are running?

Dog3456 said

Are you saying you want me to . . . .

Follow the instructions in my last post.

Kevin said

@Dog3456 There havent been an abundant amount of crashes that I have seen thus far over the last 24 hours. Have you installed any new programs recently? What version of Windows are you running (1809/1909/2004)? Are you able to run Mozilla to the point to check what version of FF you are running?

Version 92.0.1

Hey there!

Have a look at the following links:

https://support.mozilla.org/en-US/kb/mozillacrashreporter

https://support.mozilla.org/en-US/kb/helping-crashes

Hope I helped!

Kind regards,

Bithiah

FredMcD said

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in. Please, Do not post a screenshot ! !
aboutcrashesFx57
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

bp-ca657228-08ad-4d44-93dd-e05df0210929 9/29/2021, 2:21 PM View bp-aa6693a1-b79e-48fb-b783-cad5e0210929 9/29/2021, 2:21 PM View bp-37a1054f-d370-46bb-be74-293f20210929 9/29/2021, 2:21 PM View bp-173e70d1-edcb-45a9-81d1-84cc40210929 9/29/2021, 2:21 PM

Product Firefox Release Channel release Version 92.0.1 Build ID 20210922161155 (2021-09-22) Buildhub data OS Windows 10 OS Version 10.0.19043

bp-ca657228-08ad-4d44-93dd-e05df0210929 = Uptime 36 seconds Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::gc::AllocateCellInGC

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1472062 NEW --- [meta] OOM while evicting the nursery +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-37a1054f-d370-46bb-be74-293f20210929 Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed to allocate slots while tenuring.

Crash Reason EXCEPTION_BREAKPOINT ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-173e70d1-edcb-45a9-81d1-84cc40210929 Signature: mozalloc_abort | moz_xmalloc | IPC::Channel::ChannelImpl::OnIOCompleted

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1682975 NEW --- Crash in [@ mozalloc_abort | moz_xmalloc | IPC::Channel::ChannelImpl::OnIOCompleted]

Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

So it seems you want me to download some software and physically open my computer and test each RAM stick one by one and replace the broken one? Just a note, other browsers are causing crashes too and occasionally other programs (e.g. word processor, spreadsheet, etc.)

I did go to Control Panel -> System -> Advanced System Settings (right column)-> Advanced tab-> Performance box ->Settings

and it was already on "Let Windows choose..."

Also this is a refurbished desktop if that matters

Dog3456 said

. . . . and physically open my computer and test each RAM stick

No. The software does that for you.

Also this is a refurbished desktop if that matters

That doesn't mean it doesn't have any issues.

FredMcD said

Dog3456 said

. . . . and physically open my computer and test each RAM stick

No. The software does that for you.

I understand that I don't have to be able look at the RAM stick and tell myself if it is broken, but what I am saying you want me to physically open my computer, take one stick, run software, see if error message comes up, then repeat with other sticks?. In other words, it is not as simple as solely changing a setting or something.

Do you have ID of recent crash reports if you still have those crashes since the ID's you posted are from Firefox 92.1.0 and current is 96.0.1 ?

If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

Dog3456 said

. . . . but what I am saying you want me to physically open my computer . . .

What you do is run the program. Do Not open the computer. If problems are reports, then you may have to replace something.

cor-el said

Do you have ID of recent crash reports if you still have those crashes since the ID's you posted are from Firefox 92.1.0 and current is 96.0.1 ? If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".
  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.
  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar. See also:

I'm not sure how more recent reports would be different. Also, as I said before it crashes with multiple browsers and multiple programs. Not jus firefox.

The recent reports would be different because they both identify a problem with the currently supported version (ie. if this is fixable, it can be fixed), as each version includes stability updates. This also allows us to see what is causing you to crash right now, as opposed to what caused you to crash a month or two ago.

andmagdo said

The recent reports would be different because they both identify a problem with the currently supported version (ie. if this is fixable, it can be fixed), as each version includes stability updates. This also allows us to see what is causing you to crash right now, as opposed to what caused you to crash a month or two ago.

bp-c1d2b6b4-0d53-4d23-9976-3be280220122 1/22/2022, 12:57 PM View bp-d343cd38-3831-4335-a985-eda280220122 1/22/2022, 12:57 PM View bp-0f3ef646-7868-4dfa-8174-3f2720220122 1/22/2022, 12:57 PM View bp-4105f12f-232c-4875-914c-404ba0220122 1/22/2022, 12:57 PM View bp-1353c7dd-66e4-4326-aef1-ed71e0220122 1/22/2022, 12:57 PM View bp-f49872ac-b7cc-4e21-aed4-5fa190220122 1/22/2022, 12:57 PM View bp-d34eb5ed-7cab-4a7b-91d0-696f40220122 1/22/2022, 12:57 PM View bp-a1c7a0c2-1f37-4279-9b6c-767390220122 1/22/2022, 12:57 PM View bp-8339061c-97ad-4cf9-ba63-077260220122 1/22/2022, 12:57 PM View bp-a2d3c60b-a158-41bf-8800-069580220122 1/22/2022, 12:57 PM View

FredMcD said

Dog3456 said

. . . . but what I am saying you want me to physically open my computer . . .

What you do is run the program. Do Not open the computer. If problems are reports, then you may have to replace something.

I ran the program and there doesn't seem to be a problem that shows up, but I know the crashes are getting more frequent. Here are pictures of memtest..

https://imgur.com/a/R3JdCag https://imgur.com/a/pjrWHze https://imgur.com/a/LbUHJI4 https://imgur.com/a/j3LoIlI

Odd that any one of 3 top 10 contributors didn't respond in the past week.