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Firefox crashes on every boot

  • 3 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
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  • Last reply by Andrea

Andrea
Andrea

Hello, my name is Andrea and I'm writing from Italy. I used firefox (72.0.2, 64 bit, Windows 7 with two users account) up to two days ago but yesterday it started to crash on every boot. It isn't possible to start FF in safe mode; I tried to uninstall completely FF (also the file in C:\program files etc.) and reinstall but the crashes continue. I run a memtest (memtest86) and the memory is Ok. The only way to run FF is in Windows safe mode (I'm writing with FF in Windows safe mode). I'd like to continue using FF in the future but I can't do it... Could you help me? Thanks a lot Andrea

Hello, my name is Andrea and I'm writing from Italy. I used firefox (72.0.2, 64 bit, Windows 7 with two users account) up to two days ago but yesterday it started to crash on every boot. It isn't possible to start FF in safe mode; I tried to uninstall completely FF (also the file in C:\program files etc.) and reinstall but the crashes continue. I run a memtest (memtest86) and the memory is Ok. The only way to run FF is in Windows safe mode (I'm writing with FF in Windows safe mode). I'd like to continue using FF in the future but I can't do it... Could you help me? Thanks a lot Andrea
Attached screenshots

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi Andrea,

have you been using Comodo software in the past? See https://support.mozilla.org/it/kb/Firefox%20non%20si%20avvia#w_firefox-non-si-avvia-dopo-un-aggiornamento

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All Replies (3)

TyDraniu
TyDraniu
  • Top 10 Contributor

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi Andrea,

have you been using Comodo software in the past? See https://support.mozilla.org/it/kb/Firefox%20non%20si%20avvia#w_firefox-non-si-avvia-dopo-un-aggiornamento

Andrea
Andrea கேள்வியின் உரிமையாளர்

Hi TyDraniu, I'm still using Comodo Firewall and Antivirus (an old version...). I'll try to work on this.

Thank you so much, Andrea

Andrea
Andrea கேள்வியின் உரிமையாளர்

Hi Ty Draniu, I have uninstall the old version of Comodo antivirus and I install an new version. Now FF works fine!

Thank you so much for the help, regards,

Andrea