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crash with version 1903 of windows

  • 7 replies
  • 2 இந்த பிரச்னைகள் உள்ளது
  • Last reply by FredMcD
பதிவிடப்பட்டது

hi i updated on saturday windows at 1903 version. firefox and thunderbird crash continuously especially when I open MS office 2013 but also when I open a simple folder. I tried disabling hardware acceleration, but it doesn't work. I reinstalled the video card but it doesn't work. It only works in safe mode.

hi i updated on saturday windows at 1903 version. firefox and thunderbird crash continuously especially when I open MS office 2013 but also when I open a simple folder. I tried disabling hardware acceleration, but it doesn't work. I reinstalled the video card but it doesn't work. It only works in safe mode.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

bp-099e1f32-d514-4484-a5ac-4dd0f0190910 Signature: asepkcs.dll | patched_BaseThreadInitThunk

Crash Reason EXCEPTION_PRIV_INSTRUCTION

aswamsi.dll = Avast

asepkcs.dll = Athena Smartcard Solutions

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Additional System Details

நிறுவப்பட்ட நிரல்கள்

  • Shockwave Flash 32.0 r0

பயன்பாடு

  • User Agent: Mozilla/5.0 (Windows NT 10.0; rv:69.0) Gecko/20100101 Firefox/69.0

கூடுதல் தகவல்

FredMcD
  • Top 10 Contributor
4246 தீர்வுகள் 59390 பதில்கள்
பதிவிடப்பட்டது

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

It could be the work of one of your add-ons, or it could be '''Hardware Acceleration. ''' ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link} Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control> ''(Mac=<Command>)'' <Shift> A) ''' In the Add-ons Manager, on the left, select '''Extensions. ''' Disable a few add-ons, then '''Restart Firefox. ''' Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All Of them. ''' If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group '''ONE AT A TIME''' (restarting FF) until the problem returns. Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.
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FredMcD
  • Top 10 Contributor
4246 தீர்வுகள் 59390 பதில்கள்
பதிவிடப்பட்டது

உதவிகரமான பதில்

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

FredMcD மூலமாக திருத்தப்பட்டது

இது உங்களுக்கு பயனுள்ளதாக இருந்ததா? 1
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பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

for example this is a report number

099e1f32-d514-4484-a5ac-4dd0f0190910

for example this is a report number 099e1f32-d514-4484-a5ac-4dd0f0190910
இது உங்களுக்கு பயனுள்ளதாக இருந்ததா?
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FredMcD
  • Top 10 Contributor
4246 தீர்வுகள் 59390 பதில்கள்
பதிவிடப்பட்டது

தீர்வு தேர்ந்தெடுக்கப்பட்டது

bp-099e1f32-d514-4484-a5ac-4dd0f0190910 Signature: asepkcs.dll | patched_BaseThreadInitThunk

Crash Reason EXCEPTION_PRIV_INSTRUCTION

aswamsi.dll = Avast

asepkcs.dll = Athena Smartcard Solutions

bp-099e1f32-d514-4484-a5ac-4dd0f0190910 Signature: asepkcs.dll | patched_BaseThreadInitThunk Crash Reason EXCEPTION_PRIV_INSTRUCTION aswamsi.dll = Avast asepkcs.dll = Athena Smartcard Solutions
இது உங்களுக்கு பயனுள்ளதாக இருந்ததா?
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FredMcD
  • Top 10 Contributor
4246 தீர்வுகள் 59390 பதில்கள்
பதிவிடப்பட்டது

உதவிகரமான பதில்

Update your Avast. If the problem continues, disable it.

Update your Avast. If the problem continues, disable it.
இது உங்களுக்கு பயனுள்ளதாக இருந்ததா? 1
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கேள்வியின் உரிமையாளர்

i think it's ok! thank youuuu

i think it's ok! thank youuuu
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FredMcD
  • Top 10 Contributor
4246 தீர்வுகள் 59390 பதில்கள்
பதிவிடப்பட்டது

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.
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