crash with version 1903 of windows க்கான சமீபத்திய பதில்கள்https://support.mozilla.org/ta/questions/12684852019-09-10T05:59:23-07:00Glad to help. Safe Surfing.
2019-09-10T05:59:23-07:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1268485#answer-1250934<p>Glad to help. Safe Surfing.
</p>i think it's ok! thank youuuu
2019-09-10T02:35:56-07:00leo19https://support.mozilla.org/ta/questions/1268485#answer-1250878<p>i think it's ok! thank youuuu
</p>Update your Avast. If the problem continues, disable it.
2019-09-10T01:26:58-07:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1268485#answer-1250861<p>Update your Avast. If the problem continues, disable it.
</p>bp-099e1f32-d514-4484-a5ac-4dd0f0190910
Signature: asepkcs.dll | patched_BaseThreadInitThunk
Crash R2019-09-10T01:26:08-07:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1268485#answer-1250859<p>bp-099e1f32-d514-4484-a5ac-4dd0f0190910
Signature: asepkcs.dll | patched_BaseThreadInitThunk
</p><p>Crash Reason EXCEPTION_PRIV_INSTRUCTION
</p><p>aswamsi.dll = Avast
</p><p>asepkcs.dll = Athena Smartcard Solutions
</p>for example this is a report number
099e1f32-d514-4484-a5ac-4dd0f0190910
2019-09-09T21:32:01-07:00leo19https://support.mozilla.org/ta/questions/1268485#answer-1250806<p>for example this is a report number
</p><p>099e1f32-d514-4484-a5ac-4dd0f0190910
</p>In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front 2019-09-09T20:24:43-07:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1268485#answer-1250791<p>In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;.
<strong>Note: </strong> If any reports do not have <strong>BP-</strong> in front of
the numbers/letters, click it to submit them.
</p><p><strong>The crash report is several pages of data. We </strong>
<strong>need the report numbers to see the whole report. </strong>
</p><p>Using your mouse, <strong>mark</strong> the <strong>most recent 7 - 10</strong>
<strong>Submitted</strong> crash reports, and copy them.
Now go to the reply box and paste them in.
</p>
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2017-11-17-07-48-17-89e968.png" alt="aboutcrashesFx57" width="500">
</dt></dl>
<p>For more help on crash reports, see;
<a href="https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support</a>
</p>It could be the work of one of your add-ons,
or it could be Hardware Acceleration.
How to disable H2019-09-09T20:24:26-07:00fredmcd-hotmailhttps://support.mozilla.org/ta/questions/1268485#answer-1250790<p>It could be the work of one of your add-ons,
or it could be <strong>Hardware Acceleration. </strong>
<em><a href="https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration" rel="nofollow">How to disable Hardware Acceleration</a></em> {web link}
</p><p>Type <strong>about:addons</strong>&lt;enter&gt; in the address bar to open
your Add-ons Manager. Hot key;
<strong>&lt;Control&gt; <em>(Mac=&lt;Command&gt;)</em> &lt;Shift&gt; A) </strong>
</p><p>In the Add-ons Manager, on the left, select <strong>Extensions. </strong>
Disable a few add-ons, then <strong>Restart Firefox. </strong>
</p><p>Some added toolbar and anti-virus add-ons are known to
cause Firefox issues. <strong>Disable All Of them. </strong>
</p><p>If the problem continues, disable some more (restarting
FF). Continue until the problem is gone. After, you know
what group is causing the issue.
Re-enable the last group <strong>ONE AT A TIME</strong> (restarting FF)
until the problem returns.
</p><p>Once you think you found the problem, disable that and
re-enable all the others, then restart again. Let us know
who the suspect is, detective.
</p>