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Your Mac update deleted all my email homepage logins

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  • 1 இந்த பிரச்சனை உள்ளது
  • Last reply by J1709
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The home page for fastmail.com lists my four accounts there and acts as the FFox browser's home page on my Mac. After today's FFox update – as has happened in the past – the saved account names and passwords have vanished and I am currently having to login to each account manually. Even after setting them up again, because I have Firefox set to clear the cache when logging out, these Fastmail logins are being deleted. Unlike google.com's efficient generic home page which remembers the several google accounts it holds.

The home page for fastmail.com lists my four accounts there and acts as the FFox browser's home page on my Mac. After today's FFox update – as has happened in the past – the saved account names and passwords have vanished and I am currently having to login to each account manually. Even after setting them up again, because I have Firefox set to clear the cache when logging out, these Fastmail logins are being deleted. Unlike google.com's efficient generic home page which remembers the several google accounts it holds.
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Additional System Details

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  • Shockwave Flash 32.0 r0

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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:66.0) Gecko/20100101 Firefox/66.0

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FredMcD
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4026 தீர்வுகள் 56284 பதில்கள்
பதிவிடப்பட்டது

Are you saying the browser lost your passwords, or were you logged out of everything?

Your ‘logged-in’ status is stored in special cookies. If the cookie is removed, you are logged out.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Are you saying the browser lost your passwords, or were you logged out of everything? Your ‘logged-in’ status is stored in special cookies. If the cookie is removed, you are logged out. ------------ In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.
இது உங்களுக்கு பயனுள்ளதாக இருந்ததா? 0
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FredMcD
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4026 தீர்வுகள் 56284 பதில்கள்
பதிவிடப்பட்டது

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 66.0.1 March 22, 2019

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''66.0.1''' March 22, 2019
இது உங்களுக்கு பயனுள்ளதாக இருந்ததா?
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பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hi Fred - You misunderstand. The menu displaying the names of each email account where I long into Fastmail is empty when I open the FFox browser. Just as with a Googlemail login, the panel usually shows the names of your accounts in a stored dropdown menu, and you chooose the one you want by clicking on it, then doing the same for its password. After today's FFox update to 66.0.1 which instigated itself (I did not initiate an update as my browser is set to respond automatically to updates) the mail menu was completely blank. Yes I can manually type in the full name of an email account, then type in its relevant password and go through to use mail. But it is Fastmail's own home page greeting panel which did/does not automatically show the menu of accounts. Even when you start to type an account name it does not autocomplete. This identical phenomenon did occur a year or so ago after an update and Mozilla did offer another update to remedy it a few days later.

Hi Fred - You misunderstand. The menu displaying the names of each email account where I long into Fastmail is empty when I open the FFox browser. Just as with a Googlemail login, the panel usually shows the names of your accounts in a stored dropdown menu, and you chooose the one you want by clicking on it, then doing the same for its password. After today's FFox update to 66.0.1 which instigated itself (I did not initiate an update as my browser is set to respond automatically to updates) the mail menu was completely blank. Yes I can manually type in the full name of an email account, then type in its relevant password and go through to use mail. But it is Fastmail's own home page greeting panel which did/does not automatically show the menu of accounts. Even when you start to type an account name it does not autocomplete. This identical phenomenon did occur a year or so ago after an update and Mozilla did offer another update to remedy it a few days later.
இது உங்களுக்கு பயனுள்ளதாக இருந்ததா?
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FredMcD
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4026 தீர்வுகள் 56284 பதில்கள்
பதிவிடப்பட்டது

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
இது உங்களுக்கு பயனுள்ளதாக இருந்ததா?
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jscher2000
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பதிவிடப்பட்டது

உதவிகரமான பதில்

Setting Firefox to clear ONLY your cache shouldn't affect form history, cookies, or saved logins. Which setting are you using to clear your cache? If it's the "Clear history when Firefox closes" feature, click the Settings button and uncheck the categories of data you want to preserve.

Setting Firefox to clear ONLY your cache shouldn't affect form history, cookies, or saved logins. Which setting are you using to clear your cache? If it's the "Clear history when Firefox closes" feature, click the Settings button and uncheck the categories of data you want to preserve.
இது உங்களுக்கு பயனுள்ளதாக இருந்ததா? 1
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FredMcD
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4026 தீர்வுகள் 56284 பதில்கள்
பதிவிடப்பட்டது

உதவிகரமான பதில்

Type about:preferences#privacy<enter> in the address bar. The button next to History, select Use Custom Settings.

Turn off Always Use Private Browsing Mode Turn on Remember My Browsing And Download History At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache leaving the others off.

Type '''about:preferences#privacy'''<enter> in the address bar. The button next to '''History, ''' select '''Use Custom Settings. ''' Turn off '''Always Use Private Browsing Mode''' Turn on '''Remember My Browsing And Download History''' At the bottom of the page, turn on '''Clear History When Firefox Closes. ''' At the far right, press the '''Settings''' button. Turn on ONLY '''Cache''' leaving the others off.
இது உங்களுக்கு பயனுள்ளதாக இருந்ததா? 1
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பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Thanks jscher2000 for clarifying those settings. BUT what is so annoying is that this pain resulted from the automatic Mozilla update – nothing I had done personally. As I've said above, this has happened following another previous update. Thanks also to Fred - you got there in your last line!

LATER THE SAME DAY: Oops! Spoke too soon. I've adjusted the Preferences as you both advised. But the dropdown menu of Fastmail Usernames sometimes offers a list, yet just now again offers no cached usernames and I've had to type one in afresh. Having done that it does actually offer the password correctly!

As I've said this kind of glitch did require Mozilla to put out a further update last year. I await their action.

Thanks jscher2000 for clarifying those settings. BUT what is so annoying is that this pain resulted from the automatic Mozilla update – nothing I had done personally. As I've said above, this has happened following another previous update. Thanks also to Fred - you got there in your last line! LATER THE SAME DAY: Oops! Spoke too soon. I've adjusted the Preferences as you both advised. But the dropdown menu of Fastmail Usernames sometimes offers a list, yet just now again offers no cached usernames and I've had to type one in afresh. Having done that it does actually offer the password correctly! As I've said this kind of glitch did require Mozilla to put out a further update last year. I await their action.

J1709 மூலமாக திருத்தப்பட்டது

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