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Changing password - Try again in 15 mins after 1 attempt

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 46 views
  • Last reply by rfkelly

Zendaur
Zendaur
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I tried to change my firefox account's password - after just entering the new password once, (and i didn't even enter my old password in incorrectly, everything was correct) I get an error message : You've tried too many times. Try again in 15 minutes.

How can I have tried too many times by entering everything correctly the first time?!

I tried to change my firefox account's password - after just entering the new password once, (and i didn't even enter my old password in incorrectly, everything was correct) I get an error message : You've tried too many times. Try again in 15 minutes. How can I have tried too many times by entering everything correctly the first time?!

All Replies (2)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

rfkelly
rfkelly
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Thanks for reporting this Zendaur, it sounds like the rate-limiting is being overly aggressive here.

One explanation may be that you're on a shared IP address, and someone else on the same address also recently logged tried to log in, perhaps entering their password incorrectly and causing that IP address to get rate-limited.