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ஆதரவு மன்றம்

Firefox won't quit

  • 17 replies
  • 17 இந்த பிரச்னைகள் உள்ளது
  • Last reply by FredMcD
பதிவிடப்பட்டது

Hi,

I am using Firefox on my Macbook Pro.

When I quit Firefox, the windows close but the programme remains open on my dock with the dot underneath, as if it's still open.

Force quit doesn't work, and it is not showing up in activity monitor, so there is nothing to force kill there.

I then can't restart Firefox without restarting my computer.

Hi, I am using Firefox on my Macbook Pro. When I quit Firefox, the windows close but the programme remains open on my dock with the dot underneath, as if it's still open. Force quit doesn't work, and it is not showing up in activity monitor, so there is nothing to force kill there. I then can't restart Firefox without restarting my computer.

Additional System Details

நிறுவப்பட்ட நிரல்கள்

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.14
  • Install Detector for BlueStacks App Player
  • Simple plug-in that handles Citrix connection files
  • FireFox Coupon Printer
  • Provides information about the default web browser
  • Facebook Video Calling by Skype
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 20.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2
  • 5.1.40728.0
  • Testgen plugin

பயன்பாடு

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:43.0) Gecko/20100101 Firefox/43.0

கூடுதல் தகவல்

FredMcD
  • Top 10 Contributor
4267 தீர்வுகள் 59836 பதில்கள்
பதிவிடப்பட்டது

உதவிகரமான பதில்

After closing everything else, force quit the computer.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.


https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding

After closing everything else, force quit the computer. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in Safe Mode, Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.''' --------------- '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding''' '''https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding'''
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hi,

Thanks for replying.

It still happens in Safe Mode.

I don't see a 'Copy Text To Clipboard' button in about:config.

Thanks

Hi, Thanks for replying. It still happens in Safe Mode. I don't see a 'Copy Text To Clipboard' button in about:config. Thanks
FredMcD
  • Top 10 Contributor
4267 தீர்வுகள் 59836 பதில்கள்
பதிவிடப்பட்டது

உதவிகரமான பதில்

Kneale said

I don't see a 'Copy Text To Clipboard' button in about:config.

FredMcD said

Type about:support in the address bar and press Enter.
''Kneale [[#answer-834687|said]]'' <blockquote> I don't see a 'Copy Text To Clipboard' button in about:config. </blockquote> ''FredMcD [[#answer-834556|said]]'' <blockquote> Type '''about:support''' in the address bar and press '''Enter.''' </blockquote>
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Sorry, I misread that.

Application Basics


Name: Firefox Version: 43.0.4 Build ID: 20160105164030 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: true

Crash Reports for the Last 3 Days


Report ID: bp-698dd773-3e1f-469d-a110-8531c2160123 Submitted: 9 hours ago

All Crash Reports

Extensions


Name: Virtual Keyboard Version: 14.0 Enabled: false ID: vkbd@kaspersky.com

Graphics


Asynchronous Pan/Zoom: none Device ID: 0x0166 GPU Accelerated Windows: 0/1 Basic Supports Hardware H264 Decoding: No; Vendor ID: 0x8086 windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: quartz AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160105164030 browser.startup.homepage_override.buildID: 20160105164030 browser.startup.homepage_override.mstone: 43.0.4 browser.urlbar.suggest.searches: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 43.0.4 gfx.blacklist.direct2d: 3 gfx.crash-guard.glcontext.appVersion: 43.0.4 gfx.crash-guard.glcontext.deviceID: 0x0166 gfx.crash-guard.status.glcontext: 2 media.gmp-gmpopenh264.abi: x86_64-gcc3-u-i386-x86_64 media.gmp-gmpopenh264.lastUpdate: 1452555291 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160105164030 media.gmp-manager.lastCheck: 1453566955 media.youtube-ua.override.to: 43 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1452606749 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1452606749

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10

NSS Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSSMIME Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSSSL Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSUTIL Expected minimum version: 3.20.2 Version in use: 3.20.2

Experimental Features



Thanks

Sorry, I misread that. Application Basics ------------------ Name: Firefox Version: 43.0.4 Build ID: 20160105164030 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: true Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-698dd773-3e1f-469d-a110-8531c2160123 Submitted: 9 hours ago All Crash Reports Extensions ---------- Name: Virtual Keyboard Version: 14.0 Enabled: false ID: vkbd@kaspersky.com Graphics -------- Asynchronous Pan/Zoom: none Device ID: 0x0166 GPU Accelerated Windows: 0/1 Basic Supports Hardware H264 Decoding: No; Vendor ID: 0x8086 windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: quartz AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160105164030 browser.startup.homepage_override.buildID: 20160105164030 browser.startup.homepage_override.mstone: 43.0.4 browser.urlbar.suggest.searches: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 43.0.4 gfx.blacklist.direct2d: 3 gfx.crash-guard.glcontext.appVersion: 43.0.4 gfx.crash-guard.glcontext.deviceID: 0x0166 gfx.crash-guard.status.glcontext: 2 media.gmp-gmpopenh264.abi: x86_64-gcc3-u-i386-x86_64 media.gmp-gmpopenh264.lastUpdate: 1452555291 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160105164030 media.gmp-manager.lastCheck: 1453566955 media.youtube-ua.override.to: 43 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1452606749 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1452606749 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10 NSS Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC NSSSMIME Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC NSSSSL Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC NSSUTIL Expected minimum version: 3.20.2 Version in use: 3.20.2 Experimental Features --------------------- Thanks
FredMcD
  • Top 10 Contributor
4267 தீர்வுகள் 59836 பதில்கள்
பதிவிடப்பட்டது

bp-698dd773-3e1f-469d-a110-8531c2160123

Signature libsystem_kernel.dylib

RapportUtil1.dylib = Rapport

libsystem_pthread.dylib =  ? Word for Mac

GeForceGLDriver

libsystem_c.dylib = ? Word for Mac

libdispatch.dylib =  ? Word for Mac

OpenGL

libsystem_notify.dylib = unknown

libGPUSupportMercury.dylib

libsystem_platform.dylib = unknown

libGL.dylib = unknown

libsystem_kernel.dylib =  ? Word for Mac

GLEngine

This is for Sumo's Related Bugs 1237957 RESOLVED DUPLICATE GLContext is disabled due to a previous crash


Disable / update Rapport

bp-698dd773-3e1f-469d-a110-8531c2160123 Signature libsystem_kernel.dylib RapportUtil1.dylib = Rapport libsystem_pthread.dylib = ? Word for Mac GeForceGLDriver libsystem_c.dylib = ? Word for Mac libdispatch.dylib = ? Word for Mac OpenGL libsystem_notify.dylib = unknown libGPUSupportMercury.dylib libsystem_platform.dylib = unknown libGL.dylib = unknown libsystem_kernel.dylib = ? Word for Mac GLEngine This is for Sumo's Related Bugs 1237957 RESOLVED DUPLICATE GLContext is disabled due to a previous crash ------------- Disable / update Rapport
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

What should I do?

Thanks

What should I do? Thanks
cor-el
  • Top 10 Contributor
  • Moderator
17567 தீர்வுகள் 158896 பதில்கள்
பதிவிடப்பட்டது

Try to disable WebGL by setting webgl.disabled to false true on the about:config page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

Try to disable WebGL by setting <b>webgl.disabled</b> to <strike>false</strike> true on the <b>about:config</b> page. You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config

cor-el மூலமாக திருத்தப்பட்டது

பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

It's already set to false.

Do you mean set it to true?

Thanks

It's already set to false. Do you mean set it to true? Thanks
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

(I am still in Safe Mode btw)

(I am still in Safe Mode btw)
cor-el
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  • Moderator
17567 தீர்வுகள் 158896 பதில்கள்
பதிவிடப்பட்டது

Yes, that should be true to disable WebGL. Sorry for the confusion.

Did you try that?

Yes, that should be true to disable WebGL. Sorry for the confusion. Did you try that?
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hi, no the problem still persists.

I can't even shut down my laptop after I've quit Firefox, I have to use the power off button.

Hi, no the problem still persists. I can't even shut down my laptop after I've quit Firefox, I have to use the power off button.
FredMcD
  • Top 10 Contributor
4267 தீர்வுகள் 59836 பதில்கள்
பதிவிடப்பட்டது

I want you to try this. Start the computer normally. Let it run itself for a few minutes so that everything gets loaded. After, shut it down.


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

I want you to try this. Start the computer normally. Let it run itself for a few minutes so that everything gets loaded. After, shut it down. ----------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

No, the problem isn't there in Safe Mode. Firefox quits normally.

Thanks

No, the problem isn't there in Safe Mode. Firefox quits normally. Thanks
cor-el
  • Top 10 Contributor
  • Moderator
17567 தீர்வுகள் 158896 பதில்கள்
பதிவிடப்பட்டது

Did you already update to Firefox 44.0?

Do you have security software on your Mac that could cause this issue?

Did you already update to Firefox 44.0? Do you have security software on your Mac that could cause this issue?
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Updating now, I don't have any security software installed.

Updating now, I don't have any security software installed.
Rick 0 தீர்வுகள் 5 பதில்கள்
பதிவிடப்பட்டது

I am having the same problem. It usually occurs only after Firefox has just been updated. After holding the power button on my Mac (to force a shutdown), I can bring Firefox back up and it will shutdown correctly.

I am having the same problem. It usually occurs only after Firefox has just been updated. After holding the power button on my Mac (to force a shutdown), I can bring Firefox back up and it will shutdown correctly.
FredMcD
  • Top 10 Contributor
4267 தீர்வுகள் 59836 பதில்கள்
பதிவிடப்பட்டது

Kneale said

I don't have any security software installed.

That is very dangerous. Many websites have been infected over the years.

''Kneale [[#answer-836339|said]]'' <blockquote> I don't have any security software installed. </blockquote> That is very dangerous. Many websites have been infected over the years.