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ஆதரவு மன்றம்

Firefox crashes regularily since 36.0.1 update

  • 6 replies
  • 161 இந்த பிரச்னைகள் உள்ளது
  • Last reply by FredMcD
பதிவிடப்பட்டது

I have found since the recent update that the browser has developed several problems. It has become extremely slow and crashes multiple times per-day. Coupled with this, the flash plug-in also crashes constantly and video buffering is slow and unstable. I have made sure flash is up to date and I have also followed suggested fixes in other threads (ie. disabling hardware acceleration) to no avail.

I have found since the recent update that the browser has developed several problems. It has become extremely slow and crashes multiple times per-day. Coupled with this, the flash plug-in also crashes constantly and video buffering is slow and unstable. I have made sure flash is up to date and I have also followed suggested fixes in other threads (ie. disabling hardware acceleration) to no avail.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

The crash report flagged these programs;

Process Type plugin Shockwave Flash Version:16.0.0.305


Please update to version 36.0.1


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Read this answer in context 1

Additional System Details

நிறுவப்பட்ட நிரல்கள்

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.13
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Provides information about the default web browser
  • DivX Web Player version 2.0.2.39
  • Facebook Video Calling by Skype
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Office Live Update v1.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • iPhoto6

பயன்பாடு

  • Firefox 36.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.1/Darwin/en-GB/

நீட்சிகள்

  • Firebug 2.0.8 (firebug@software.joehewitt.com)
  • Hola Better Internet 1.6.850 (jid1-4P0kohSJxU1qGg@jetpack)
  • Look Up in Dictionary 0.3.1 ({f304064c-9136-4b21-a501-7b55ea3b9698})
  • Open Image In New Tab 1.1 (imagetab@next.gen.nz)
  • Tumblr Savior 0.4.16 (jid1-W5guVoyeUR0uBg@jetpack)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x9488
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 4670 OpenGL Engine
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 தீர்வுகள் 10673 பதில்கள்
பதிவிடப்பட்டது

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Thank you Tyler. Does this help? [http://example.com bp-6ea5c854-058f-4569-ba1d-f68c62150309] 09/03/2015 19:28 [http://example.com bp-0c5bc149-69c2-4009-bc63-4b2302150309] 09/03/2015 19:27 [http://example.com bp-8107ca07-30b5-43e3-b99d-0ca7e2150309 ]09/03/2015 19:27 [http://example.com bp-101afd94-68f2-4951-85e3-994842150309 ] 09/03/2015 19:27 [http://example.com bp-0aa4e3ab-4aca-4982-807b-866a82150309] 09/03/2015 19:27
FredMcD
  • Top 10 Contributor
4248 தீர்வுகள் 59432 பதில்கள்
பதிவிடப்பட்டது

தீர்வு தேர்ந்தெடுக்கப்பட்டது

The crash report flagged these programs;

Process Type plugin Shockwave Flash Version:16.0.0.305


Please update to version 36.0.1


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

The crash report flagged these programs; Process Type plugin Shockwave Flash Version:16.0.0.305 -------------------- Please update to version 36.0.1 ------------------------- For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites. --------------------------- If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Thank you Fred. Shockwave seems to have made things more stable. Though today alone is not enough time to see if the problem has been resolved, so far things seem good. I will follow your other suggested fixes if it continues.

Thank you Fred. Shockwave seems to have made things more stable. Though today alone is not enough time to see if the problem has been resolved, so far things seem good. I will follow your other suggested fixes if it continues.
percysowner 1 தீர்வுகள் 15 பதில்கள்
பதிவிடப்பட்டது

உதவிகரமான பதில்

john.carter said

I have found since the recent update that the browser has developed several problems. It has become extremely slow and crashes multiple times per-day. Coupled with this, the flash plug-in also crashes constantly and video buffering is slow and unstable. I have made sure flash is up to date and I have also followed suggested fixes in other threads (ie. disabling hardware acceleration) to no avail.

I'm having the same issues. I've implemented all the fixes in the thread and am stil having crashing and sluggishness.

''john.carter [[#question-1051168|said]]'' <blockquote> I have found since the recent update that the browser has developed several problems. It has become extremely slow and crashes multiple times per-day. Coupled with this, the flash plug-in also crashes constantly and video buffering is slow and unstable. I have made sure flash is up to date and I have also followed suggested fixes in other threads (ie. disabling hardware acceleration) to no avail. </blockquote> I'm having the same issues. I've implemented all the fixes in the thread and am stil having crashing and sluggishness.
FredMcD
  • Top 10 Contributor
4248 தீர்வுகள் 59432 பதில்கள்
பதிவிடப்பட்டது

percysowner

Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.

Also, please add this program to your Firefox. SUMO Troubleshooter {web link} This will provide Firefox troubleshooting data to Mozilla web sites. No personal information is listed.

And, In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the new question and paste them in.

'''percysowner''' Please go to the top of any '''support.mozilla.org''' web page and use the '''Ask A Question link; https://support.mozilla.org/en-US/questions/new''' This will let us look at your system details. '''No Personal Information Is Collected.''' Also, please add this program to your Firefox. '''[https://addons.mozilla.org/en-US/firefox/addon/troubleshooter/ SUMO Troubleshooter]''' {web link} This will provide Firefox troubleshooting data to Mozilla web sites. '''No personal information is listed.''' And, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the new question and '''paste''' them in.