Whenever I open Reddit, I get the pop up, "Firefox HTML Document (0 bytes)" which asks for my permission to be downloaded. On Cricinfo, I get a similar pop up.
On Reddit, whenever I open any page, I get this popup:
http://i.imgur.com/3bBpw42.png
On Cricinfo, I get a similar popup:
http://i.imgur.com/im3tpqN.png
This would also occur on other websites, but these are the two of the websites that I frequent a lot more. The problem is, even if I click on "Do this automatically..." button, all what it eventually does is that all such files gets saved in the default "download" folder which slows my system down. Help?
All Replies (2)
Hello, This behavior is not the right behavior - neither of these sites would prompt you to download any files when you visit them. Can you please check if this happens when you open Firefox in safe mode too. Instructions for running Firefox in safe mode are below
Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
- On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.
Thank you.
Thank you for replying.
I tried running both the websites in safe mode but the popups would still appear. Also, I am getting a similar popup on Gmail.com.