
I've tried for many months to install the new 4.0 and it goes through download but never changes to newest version, and now it says that 3.6 will only be available for a short time longer.
Every time I log on, Firefox states that I am using the older version, and that I need to update to the 4.0, though today I saw something that said 7.0 so wasn't sure what that was about. Anyway, my program states upon the install, "Save Program". So I do and then it still doesn't take effect. Now your site states that the 3.6 will soon be no longer available for updates etc, but you new version never loads or takes effect??? Help please. I love firefox and feel much safer using this than anything in the past! Thanks in advance. I am old, but a novice at computers. So, laymen terms appreciated. Yours truly, Norine Mungo
All Replies (4)
You can download the latest version by visiting http://www.mozilla.org/en-US/firefox/new/ and clickingon the 'Firefox Free Download' button. The latest release is 7.0.1.
did that too, but I still show 3.6 and it continues to tell me to upgrade. Not sure why it doesn't upgrade me to the newest version. I am afraid that if 3.6 shuts down, I will have to use internet explorer as my default again. Really want to keep firefox!
Mozilla will stop updating Firefox 3.6 in 5 or 6 months, but it won't just stop working.
Are you actually installing the newer versions of Firefox that you have downloaded?
It don't install itself just by downloading it.
https://support.mozilla.com/en-US/kb/Installing+Firefox+on+Windows
Now, if you are installing a newer version, and it still keeps coming up as Firefox 3.6.23, maybe your User Agent is messed up by something else you installed.
If your UserAgent string in Firefox is messed up by another program that you installed, you can easily reset it.
http://en.wikipedia.org/wiki/User_Agent
type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.extra.firefox
Right-click that preference and select Reset
Then restart Firefox
If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.
- Download a fresh Firefox copy and save the file to the desktop.
- Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
- Uninstall your current Firefox version.
- Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
- Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.