Body Content of some emails is blank in TB--though the Headers always show
I've been having trouble receiving some of the email content coming from my protonmail account . Most messages come through just fine, but a small percentage (~5-10%) consistently appear to have an empty body when opened in TB. The headers always show up fine regardless.
Context:
- Issue only occurs with my Protonmail account (4 other IMAP accounts all seem to work fine)
- I am using IMAP and Protonmail's Bridge app
- My computer is a MacBook Pro running Catalina 10.15.7
- I am using Thunderbird v68.12.1
Description of Problem Messages:
- Body is blank when opened or previewed (doesn't matter if I open in a new window or tab or if I run TB in safe mode--they're still blank)
- Headers always show up fine, regardless
- Doesn't matter if I am viewing in Light, Dark, or system Default modes...
How Do I Know the Email Isn't Just Blank to Begin With?
- If I access my email account directly through Protonmail's webmail the entire message body is always there.
- I've figured out some tricks within TB to reveal the content too:
- ...>Sometimes (but not always) by clicking 'reply' I can 'trick' TB into showing me the content quoted below my response
- ...>I can extract the content from blank messages by using the 'Copy to Clipboard'>'Message' option from the Message menu in the program bar at the top of the TB window. I can then paste the contents into a TextEdit file to view and use. I've attached an annotated screenshot here to show what I am trying to describe. This workaround was a relatively recent discovery, but so far it has always worked when I've tried. (important note, maybe: this does not work if I use the typical Edit>Select All, Edit>Copy options from the Edit menu, nor does it work if I use the keyboard shortcuts either).
Ugh. What Gives?--Thanks for the advice!
daniel159 மூலமாக திருத்தப்பட்டது
All Replies (3)
Switch to the Light theme and see if the same message doesn't show.
Stans said
Switch to the Light theme and see if the same message doesn't show.
Unfortunately, there is no difference whether I have it set to Light theme, Dark theme, or Default theme (operating system).
Also, in testing your suggestion, I did notice that I incorrectly described the workaround I can use to extract the contents into show in a Text Edit window... it only works using 'Copy to Clipboard'>'Message' from the Message menu in the program bar at the top of the window. It doesn't work to use the command-C shortcut, nor to use the 'Edit'>'Select'>'All' + 'Edit'>'Copy' sequence from the Edit Menu in the program bar. I'll try to correct my initial post above and add a descriptive screenshot I just made. Thanks for your assistance--I hope there are more ideas where that one came from ;)
Correction/Clarification to the Paste-to-TextEdit Workaround Initially, I incorrectly described the workaround that seems to work to extract the missing message body contents by copying and pasting into a Text Edit window... I have edited the original question to reflect this correction but it won't let me attach the screenshot, so I'll attach it to this reply.
Paste to TextEdit Workaround It only works using 'Copy to Clipboard'>'Message' from the Message menu in the program bar at the top of the window.
- It doesn't work to use the command-C keyboard shortcut (nor command-A>command-C)
- It also does not work to use the normal copy function from the program's Edit menu ('Edit'>'Select'>'All' + 'Edit'>'Copy' sequence from the Edit Menu in the program bar)
I'll attach a descriptive screenshot here that shows a blank message (in Light mode) and the steps I can use to get the contents to show up in a Text Edit window.
daniel159 மூலமாக திருத்தப்பட்டது