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TB crashes when forwarding message

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
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  • Last reply by Wayne Mery

When I try to forward an email (with or without an attachment, TB crashes. Its been doing it for several weeks.

I'm using Thunderbird 45.1.0

Running Windows 7 Pro. Version 6.1.7601 Service Pack 1 Build 7601

Below is the crash report.

Any help will be greatly appreciated. Thanks :)

AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.10.3945 AdapterSubsysID: 06511028 AdapterVendorID: 0x8086 Add-ons: gsearch%40standard8.plus.com:1.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.1.0,en-gb%40flyingtophat.co.uk:1.19.6 AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 13085220864 AvailablePhysicalMemory: 4590944256 AvailableVirtualMemory: 3900018688 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 54525952 BreakpadReserveSize: 67108864 BuildID: 20160509110721 CrashTime: 1463998955 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1463558879 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 06511028, AdapterDriverVersion: 10.18.10.3945

ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 59 StartupTime: 1463998900 SystemMemoryUsePercentage: 45 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20160509110721","version":"45.1.0","vendor":null,"platformVersion":"45.1.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8096,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":69,"stepping":1,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":1696,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-GB","servicePackMajor":1,"servicePackMinor":0,"installYear":2015},"hdd":{"profile":{"model":"TOSHIBA Q300","revision":"SAFM"},"binary":{"model":"TOSHIBA Q300","revision":"SAFM"},"system":{"model":"TOSHIBA Q300","revision":"SAFM"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0a16","subsysID":"06511028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.10.3945","driverDate":"9-16-2014","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":720,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1680,"screenHeight":1050,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"disabled"},"d2d":{"status":"unavailable","version":"1.0"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":16455},"addons":{"activeAddons":{"gsearch@standard8.plus.com":{"blocklisted":false,"description":"Adds Google Search to Thunderbird","name":"Google Search for Thunderbird","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16815,"updateDay":16815}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.1.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16450,"updateDay":16938},"activePlugins":[{"name":"Shockwave Flash","version":"21.0.0.242","description":"Shockwave Flash 21.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16934}],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 16976687104 TotalPhysicalMemory: 8489295872 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 45.1.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

When I try to forward an email (with or without an attachment, TB crashes. Its been doing it for several weeks. I'm using Thunderbird 45.1.0 Running Windows 7 Pro. Version 6.1.7601 Service Pack 1 Build 7601 Below is the crash report. Any help will be greatly appreciated. Thanks :) AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.10.3945 AdapterSubsysID: 06511028 AdapterVendorID: 0x8086 Add-ons: gsearch%40standard8.plus.com:1.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.1.0,en-gb%40flyingtophat.co.uk:1.19.6 AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 13085220864 AvailablePhysicalMemory: 4590944256 AvailableVirtualMemory: 3900018688 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 54525952 BreakpadReserveSize: 67108864 BuildID: 20160509110721 CrashTime: 1463998955 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1463558879 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 06511028, AdapterDriverVersion: 10.18.10.3945 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 59 StartupTime: 1463998900 SystemMemoryUsePercentage: 45 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20160509110721","version":"45.1.0","vendor":null,"platformVersion":"45.1.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8096,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":69,"stepping":1,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":1696,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-GB","servicePackMajor":1,"servicePackMinor":0,"installYear":2015},"hdd":{"profile":{"model":"TOSHIBA Q300","revision":"SAFM"},"binary":{"model":"TOSHIBA Q300","revision":"SAFM"},"system":{"model":"TOSHIBA Q300","revision":"SAFM"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0a16","subsysID":"06511028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.10.3945","driverDate":"9-16-2014","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":720,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1680,"screenHeight":1050,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"disabled"},"d2d":{"status":"unavailable","version":"1.0"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":16455},"addons":{"activeAddons":{"gsearch@standard8.plus.com":{"blocklisted":false,"description":"Adds Google Search to Thunderbird","name":"Google Search for Thunderbird","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16815,"updateDay":16815}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.1.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16450,"updateDay":16938},"activePlugins":[{"name":"Shockwave Flash","version":"21.0.0.242","description":"Shockwave Flash 21.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16934}],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 16976687104 TotalPhysicalMemory: 8489295872 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 45.1.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (1)

What you cited is so called "crash details" which unfortunately isn't the least bit useful. (not your fault)

Please see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports and post your crash IDs.