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Add-on Enigmail is enabled but not showing up anywhere in Thunderbirdexcept the add-ons section and when I click on it Thunderbird freezes.

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  • Last reply by christ1

nousernamewhydoyouwantone
nousernamewhydoyouwantone
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Application Basics Name Thunderbird Version 38.6.0 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.6.0 Profile Folder Show Folder (Local drive) Application Build ID 20160211132445 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true account2 (none) Local Folders plain passwordCleartext Crash Reports Report ID Submitted Extensions Name Version Enabled ID Enigmail 1.9.1 true {847b3a00-7ab1-11d4-8f02-006008948af5} Bitdefender Antispam Toolbar 7.0 false bdThunderbird@bitdefender.com Lightning 4.0.6 false {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name Value browser.cache.disk.capacity 76800 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false extensions.lastAppVersion 38.6.0 font.name.monospace.el Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Times New Roman font.name.serif.el Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 mail.openMessageBehavior.version 1 mail.winsearch.firstRunDone true mailnews.database.global.datastore.id 18976b5f-371f-436a-b52a-5c2f343f0c2 mailnews.database.global.views.conversation.columns {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.cookieBehavior 2 network.cookie.lifetimePolicy 2 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1457301402 places.history.enabled false places.history.expiration.transient_current_max_pages 104858 plugin.importedState true privacy.donottrackheader.enabled true Graphics Adapter Description Intel(R) HD Graphics Family Vendor ID 0x8086 Device ID 0x0a16 Adapter RAM Unknown Adapter Drivers igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version 10.18.14.4264 Driver Date 8-4-2015 Direct2D Enabled false DirectWrite Enabled false (6.2.9200.17568) ClearType Parameters ClearType parameters not found WebGL Renderer false GPU Accelerated Windows 0 AzureCanvasBackend skia AzureSkiaAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend cairo JavaScript Incremental GC 1 Accessibility Activated 0 Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.2.2 Basic ECC 3.19.2.2 Basic ECC NSS Util 3.19.2.2 3.19.2.2 NSS SSL 3.19.2.2 Basic ECC 3.19.2.2 Basic ECC NSS S/MIME 3.19.2.2 Basic ECC 3.19.2.2 Basic ECC

Enigmail keeps dissappearing and when I go to addon store to add it again, thunderbird freezes up.

Application Basics Name Thunderbird Version 38.6.0 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.6.0 Profile Folder Show Folder (Local drive) Application Build ID 20160211132445 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (imap) imap.gmail.com:993 SSL OAuth2 smtp.gmail.com:465 SSL OAuth2 true account2 (none) Local Folders plain passwordCleartext Crash Reports Report ID Submitted Extensions Name Version Enabled ID Enigmail 1.9.1 true {847b3a00-7ab1-11d4-8f02-006008948af5} Bitdefender Antispam Toolbar 7.0 false bdThunderbird@bitdefender.com Lightning 4.0.6 false {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name Value browser.cache.disk.capacity 76800 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false extensions.lastAppVersion 38.6.0 font.name.monospace.el Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Times New Roman font.name.serif.el Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 mail.openMessageBehavior.version 1 mail.winsearch.firstRunDone true mailnews.database.global.datastore.id 18976b5f-371f-436a-b52a-5c2f343f0c2 mailnews.database.global.views.conversation.columns {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.cookieBehavior 2 network.cookie.lifetimePolicy 2 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1457301402 places.history.enabled false places.history.expiration.transient_current_max_pages 104858 plugin.importedState true privacy.donottrackheader.enabled true Graphics Adapter Description Intel(R) HD Graphics Family Vendor ID 0x8086 Device ID 0x0a16 Adapter RAM Unknown Adapter Drivers igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version 10.18.14.4264 Driver Date 8-4-2015 Direct2D Enabled false DirectWrite Enabled false (6.2.9200.17568) ClearType Parameters ClearType parameters not found WebGL Renderer false GPU Accelerated Windows 0 AzureCanvasBackend skia AzureSkiaAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend cairo JavaScript Incremental GC 1 Accessibility Activated 0 Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.2.2 Basic ECC 3.19.2.2 Basic ECC NSS Util 3.19.2.2 3.19.2.2 NSS SSL 3.19.2.2 Basic ECC 3.19.2.2 Basic ECC NSS S/MIME 3.19.2.2 Basic ECC 3.19.2.2 Basic ECC Enigmail keeps dissappearing and when I go to addon store to add it again, thunderbird freezes up.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
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First of all I'd get rid of the Bitdefender Antispam Toolbar add-on. Thunderbird comes with a built-in spam filter. http://kb.mozillazine.org/Junk_Mail_Controls

The Troubleshooting Information indicates Enigmail 1.9.1 is installed and enabled. What does 'Enigmail keeps dissappearing' mean? Please provide more details.