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When opening an backed up profile only see 'cache' files in local folder pane

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  • Last reply by Matt
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I am trying to restore an old profile. The profile is 4-5 years old. I created a new profile using the Profile Manager and have pasted the old files into the new profile folder. When I start Thunderbird the files that appear in the Local Folders pane are not recognizable to me.

I am trying to restore an old profile. The profile is 4-5 years old. I created a new profile using the Profile Manager and have pasted the old files into the new profile folder. When I start Thunderbird the files that appear in the Local Folders pane are not recognizable to me.
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banditdog மூலமாக திருத்தப்பட்டது

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you have pasted your data into the wrong place, so it is displaying profile file names as folders.