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firefox is crahsing whenever I try to print a document from web or email. I run Window XP and firefox version is 3.6.12

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this has happened and reported 22 times since jan 2010. It may have probably started since I updated firefox in Jan 2010. The printer is a Canon LBP180 which prints all documents from any other software.

this has happened and reported 22 times since jan 2010. It may have probably started since I updated firefox in Jan 2010. The printer is a Canon LBP180 which prints all documents from any other software.

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http://crash-stats.mozilla.com/report/index/7fd505df-96eb-4d92-9477-9ce432101118

Looks like a problem with CAPRENN.DLL.
http://www.processlist.com/info/caprenn.html

See if you have the latest Cannon print drivers installed.