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Recent update has broken my Bank Bill Pay capability

Firefox Installation and updates
Leo Terrell replied
Bill Gibbons
Bill Gibbons

I am a TD Bank customer who uses their Bill Pay feature. A recent FireFox update now prevents me from completing my payment sequence. Please alert me how this can be fixed. I like the FireFox browser but will remove it from my computer if no fix is offered. When I use Google Crome I have no problem completing my payment sequence. Thank you.

Bill Gibbons

[redacted email from public]

I am a TD Bank customer who uses their Bill Pay feature. A recent FireFox update now prevents me from completing my payment sequence. Please alert me how this can be fixed. I like the FireFox browser but will remove it from my computer if no fix is offered. When I use Google Crome I have no problem completing my payment sequence. Thank you. Bill Gibbons [redacted email from public]

Modified by James

All Replies (2)

jbr
jbr
  • Top 10 Contributor

Seems their security vendor has managed to break bill pay services across many financial institutions — you might need to liaise with them and tell them "Akamai has blocked you", they might be able to resolve that manually, e.g. by allowing you to use "unrecognized device" or something to that tune. Has the situation improved over time for you?

Leo Terrell
Leo Terrell

If the same Bill Pay process still works in Chrome, it may be a Firefox compatibility issue caused by the recent update. Try clearing the TD Bank site cookies and cache, then disable any extensions that could affect banking pages, especially ad blockers or privacy tools. If the problem continues, it would also help to share the Firefox version and any error message you see during the payment process.

Uliza swali

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