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need help with uploading new credit card information to account

John Lombardi
John Lombardi

When trying to upload a new credit card to replace the now retired card on file I am getting blocked with a message that states: " We could not determine your billing location. Please verify your payment method information and try again."

I've reloaded the card information three times, along with the United States and my zip code. All are factual, but there is not a way to provide anymore information than asked for.

If "determine your billing location" has to do with where I'm currently online it's not going to match the zip code I provided, although that zip code is correct for the purpose of my credit card billing.

In short, I'd like to pay and continue service. Please respond to my email address with an alternate way to subscribe:

                      • @gmail.com (email removed)

Thanks

When trying to upload a new credit card to replace the now retired card on file I am getting blocked with a message that states: " We could not determine your billing location. Please verify your payment method information and try again." I've reloaded the card information three times, along with the United States and my zip code. All are factual, but there is not a way to provide anymore information than asked for. If "determine your billing location" has to do with where I'm currently online it's not going to match the zip code I provided, although that zip code is correct for the purpose of my credit card billing. In short, I'd like to pay and continue service. Please respond to my email address with an alternate way to subscribe: ***********@gmail.com (email removed) Thanks

Modified by George Kitsoukakis

All Replies (1)

George Kitsoukakis
George Kitsoukakis
  • Top 25 Contributor
  • Moderator

Hello!

For your own security I have removed your email address from your post.

Please keep the following in mind:

SUMO is a community forum. Responses are provided here so that other users facing the same issue in the future can also benefit from the solution.

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Υou will automatically receive an email notification as soon as someone replies to your question here in the forum.

You can continue the conversation right here, and we will be happy to help you!

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