Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot login to https://connect.mozilla.org

  • No replies
  • 0 wana tatizo hili
MartinM
MartinM

I can login to https://support.mozilla.org (other wise could not post this question), but not to https://connect.mozilla.org.

in particular I want to vote for a feature request and when trying to sign in at https://connect.mozilla.org/auth/saml/login I get a 401. console output is: {POST https://connect.mozilla.org/auth/saml/login [HTTP/2 401 205ms]


POST https://connect.mozilla.org/auth/saml/login Status 401 VersionHTTP/2 Transferred1,57 kB (799 B size) Referrer Policystrict-origin-when-cross-origin Request PriorityHighest DNS ResolutionSystem

This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. login }

detailed message: { POST https://connect.mozilla.org/auth/saml/login [HTTP/2 401 205ms]


POST https://connect.mozilla.org/auth/saml/login Status 401 VersionHTTP/2 Transferred1,57 kB (799 B size) Referrer Policystrict-origin-when-cross-origin Request PriorityHighest DNS ResolutionSystem 


   content-length
   	799
   content-type
   	text/html;charset=utf-8
   date
   	Sat, 07 Mar 2026 11:29:49 GMT
   server
   	Apache
   set-cookie
   	AWSALB=xdwz4UD6ihA/QLpHhHksEhIzHR15KQfcd/7IdLJliqZQK7PZn/xwZlJdf8ugU9M72lOoRc7YN+L9kzpG1K4sMVx/sYX0wC2VKTRy+59HyROuQsAMf1ashxKlBQb1; Expires=Sat, 14 Mar 2026 11:29:49 GMT; Path=/
   set-cookie
   	AWSALBCORS=xdwz4UD6ihA/QLpHhHksEhIzHR15KQfcd/7IdLJliqZQK7PZn/xwZlJdf8ugU9M72lOoRc7YN+L9kzpG1K4sMVx/sYX0wC2VKTRy+59HyROuQsAMf1ashxKlBQb1; Expires=Sat, 14 Mar 2026 11:29:49 GMT; Path=/; SameSite=None; Secure
   via
   	1.1 b27f21f2e46f0db2d89ec3930dfac728.cloudfront.net (CloudFront)
   x-amz-cf-id
   	_1FXUoJQsMgqPeftr5ZoAltA1DoHC9UpvDTJcH5hrhS5VzJxmq58NA==
   x-amz-cf-pop
   	VIE50-P2
   x-cache
   	Error from cloudfront
   X-Firefox-Spdy
   	h2
   x-frame-options
   	SAMEORIGIN
   	
   Accept
   	text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
   Accept-Encoding
   	gzip, deflate, br, zstd
   Accept-Language
   	en-US,en;q=0.9,de;q=0.8
   Connection
   	keep-alive
   Content-Length
   	10770
   Content-Type
   	application/x-www-form-urlencoded
   Cookie
   	AWSALB=OX122lrCmIj0UJaWK6IL6mTv+SRRTqtlaYLkMcWlIjy1xcyd4nSFOXKIp0l0jEXkYni+woA26tgMYd4JXWlyYVJG/io/TqFt8IBZ/jgDr45xEtBJzZep4g61DoK/; AWSALBCORS=OX122lrCmIj0UJaWK6IL6mTv+SRRTqtlaYLkMcWlIjy1xcyd4nSFOXKIp0l0jEXkYni+woA26tgMYd4JXWlyYVJG/io/TqFt8IBZ/jgDr45xEtBJzZep4g61DoK/; LiSESSIONID=387B2D5E7461DA9F5FFD95601784C7F0; LithiumVisitor=~2OyUd9sp8yTOXtFbh~_GnfmGEeMvTWEQBVNl235FWcnrDINQY4nAZ-W4ZIV0BT18sFpQTKgGHQVL7KqDJvKLPpt1MspkSXKYeUrktbOg..; VISITOR_BEACON=~2pw0u6kkCpIXIWS5y~PfbjpQ8d7FQT_W5zlIXPnhE8U9JGVrFddR-p83RhMCBy27G_2xT-CEEZfCavgtM2nhnQBFXWoaPCMA3bSd_hHg..; _ga_R3H4BDP5J2=GS2.1.s1772882610$o1$g1$t1772882987$j40$l0$h0; _ga=GA1.1.638686038.1772882610
   DNT
   	1
   Host
   	connect.mozilla.org
   Origin
   	https://auth.mozilla.auth0.com
   Priority
   	u=0, i
   Referer
   	https://auth.mozilla.auth0.com/
   Sec-Fetch-Dest
   	document
   Sec-Fetch-Mode
   	navigate
   Sec-Fetch-Site
   	cross-site
   Sec-GPC
   	1
   Upgrade-Insecure-Requests
   	1
   User-Agent
   	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:148.0) Gecko/20100101 Firefox/148.0


}

thanks for looking into.

I can login to https://support.mozilla.org (other wise could not post this question), but not to https://connect.mozilla.org. in particular I want to vote for a feature request and when trying to sign in at https://connect.mozilla.org/auth/saml/login I get a 401. console output is: {POST https://connect.mozilla.org/auth/saml/login [HTTP/2 401 205ms] POST https://connect.mozilla.org/auth/saml/login Status 401 VersionHTTP/2 Transferred1,57 kB (799 B size) Referrer Policystrict-origin-when-cross-origin Request PriorityHighest DNS ResolutionSystem This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “<!DOCTYPE html>”. login } detailed message: { POST https://connect.mozilla.org/auth/saml/login [HTTP/2 401 205ms] POST https://connect.mozilla.org/auth/saml/login Status 401 VersionHTTP/2 Transferred1,57 kB (799 B size) Referrer Policystrict-origin-when-cross-origin Request PriorityHighest DNS ResolutionSystem content-length 799 content-type text/html;charset=utf-8 date Sat, 07 Mar 2026 11:29:49 GMT server Apache set-cookie AWSALB=xdwz4UD6ihA/QLpHhHksEhIzHR15KQfcd/7IdLJliqZQK7PZn/xwZlJdf8ugU9M72lOoRc7YN+L9kzpG1K4sMVx/sYX0wC2VKTRy+59HyROuQsAMf1ashxKlBQb1; Expires=Sat, 14 Mar 2026 11:29:49 GMT; Path=/ set-cookie AWSALBCORS=xdwz4UD6ihA/QLpHhHksEhIzHR15KQfcd/7IdLJliqZQK7PZn/xwZlJdf8ugU9M72lOoRc7YN+L9kzpG1K4sMVx/sYX0wC2VKTRy+59HyROuQsAMf1ashxKlBQb1; Expires=Sat, 14 Mar 2026 11:29:49 GMT; Path=/; SameSite=None; Secure via 1.1 b27f21f2e46f0db2d89ec3930dfac728.cloudfront.net (CloudFront) x-amz-cf-id _1FXUoJQsMgqPeftr5ZoAltA1DoHC9UpvDTJcH5hrhS5VzJxmq58NA== x-amz-cf-pop VIE50-P2 x-cache Error from cloudfront X-Firefox-Spdy h2 x-frame-options SAMEORIGIN Accept text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Accept-Encoding gzip, deflate, br, zstd Accept-Language en-US,en;q=0.9,de;q=0.8 Connection keep-alive Content-Length 10770 Content-Type application/x-www-form-urlencoded Cookie AWSALB=OX122lrCmIj0UJaWK6IL6mTv+SRRTqtlaYLkMcWlIjy1xcyd4nSFOXKIp0l0jEXkYni+woA26tgMYd4JXWlyYVJG/io/TqFt8IBZ/jgDr45xEtBJzZep4g61DoK/; AWSALBCORS=OX122lrCmIj0UJaWK6IL6mTv+SRRTqtlaYLkMcWlIjy1xcyd4nSFOXKIp0l0jEXkYni+woA26tgMYd4JXWlyYVJG/io/TqFt8IBZ/jgDr45xEtBJzZep4g61DoK/; LiSESSIONID=387B2D5E7461DA9F5FFD95601784C7F0; LithiumVisitor=~2OyUd9sp8yTOXtFbh~_GnfmGEeMvTWEQBVNl235FWcnrDINQY4nAZ-W4ZIV0BT18sFpQTKgGHQVL7KqDJvKLPpt1MspkSXKYeUrktbOg..; VISITOR_BEACON=~2pw0u6kkCpIXIWS5y~PfbjpQ8d7FQT_W5zlIXPnhE8U9JGVrFddR-p83RhMCBy27G_2xT-CEEZfCavgtM2nhnQBFXWoaPCMA3bSd_hHg..; _ga_R3H4BDP5J2=GS2.1.s1772882610$o1$g1$t1772882987$j40$l0$h0; _ga=GA1.1.638686038.1772882610 DNT 1 Host connect.mozilla.org Origin https://auth.mozilla.auth0.com Priority u=0, i Referer https://auth.mozilla.auth0.com/ Sec-Fetch-Dest document Sec-Fetch-Mode navigate Sec-Fetch-Site cross-site Sec-GPC 1 Upgrade-Insecure-Requests 1 User-Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:148.0) Gecko/20100101 Firefox/148.0 } thanks for looking into.

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.