Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't send e-mail

  • 3 majibu
  • 1 ana tatizo hili
  • 52 views
  • Last reply by mozi3

more options

I've been "sending" e-mail from my Android phone for six weeks now. It looks like it's going out, but it never gets outside the domain.

I found the suggestion that I check my SMTP settings, but I used a wizard within TB for Mac so I cannot find the SMTP settings on the phone.

The wizard wasn't very wizard: I don't have the contacts stored within TB or the mail from my computer or anything. All I can do is receive e-mail.

I really need to get this working. My computer has died, and everything is going via the phone, and I only use e-mail for communication, not voice or text. (Long story, please don't argue with me about that.)

I just updated Android again yesterday, and TB should be upgrading automatically, if I have this thing set right.

Update: I have found the SMTP settings. They look correct.

My sister's e-mail is working, so the problem is definitely with my settings somehow.

Does anyone have any ideas? I really want to stick with TB.

Update 2: I found the debugging settings and turned on extra logging, but I can't find the logs themselves. Could someone point me to them?

I also tried the TB beta because it says explicitly that it does POP3, but that didn't seem to help either.

Now that I can edit my question, how do I delete the answers that are actually just updates?

Update 4: A different app works. I'd rather use TB if it can be arranged, though. . . .

Any help would be appreciated!

Thank you!

I've been "sending" e-mail from my Android phone for six weeks now. It looks like it's going out, but it never gets outside the domain. I found the suggestion that I check my SMTP settings, but I used a wizard within TB for Mac so I cannot find the SMTP settings on the phone. The wizard wasn't very wizard: I don't have the contacts stored within TB or the mail from my computer or anything. All I can do is receive e-mail. I really need to get this working. My computer has died, and everything is going via the phone, and I only use e-mail for communication, not voice or text. (Long story, please don't argue with me about that.) I just updated Android again yesterday, and TB should be upgrading automatically, if I have this thing set right. Update: I have found the SMTP settings. They look correct. My sister's e-mail is working, so the problem is definitely with my settings somehow. Does anyone have any ideas? I really want to stick with TB. Update 2: I found the debugging settings and turned on extra logging, but I can't find the logs themselves. Could someone point me to them? I also tried the TB beta because it says explicitly that it does POP3, but that didn't seem to help either. Now that I can edit my question, how do I delete the answers that are actually just updates? Update 4: A different app works. I'd rather use TB if it can be arranged, though. . . . Any help would be appreciated! Thank you!

Modified by khindall

All Replies (3)

more options

The update that was here is now part of the question.

Thank you!

Modified by khindall

Helpful?

more options

The update that was here is now part of the question.

Thank you.

Modified by khindall

Helpful?

more options

I realized after several weeks of using Tbird for Android that I have the same problem. And didn't realize till now that people aren't getting my emails. They show up in Sent. But aren't going to recipient. I have a number of emails and same issue for all of them.

TB on Windows works fine. And test email from phone to another of my emails shows up on my desktop.

This is an urgent issue!!! I hope I don't have to reinstall the Samsung email on phone that wants mic access despite me not using talk. But I need to be able to email from phone!

Solutions???!!!

Helpful?

Uliza swali

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.