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Favorites have disappeared

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  • Last reply by Kevin

Favorites have disappeared. When I try to restore from backup, it says Unable to process the backup file.  ????

Favorites have disappeared. When I try to restore from backup, it says Unable to process the backup file. ????

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Three days ago, my "Galaxy S6 Lite" running Firefox's browser, suddenly lost all of my Favorite Collections of Websites I had visited, then saved -which over two years, is quite a lot!

There seems nothing I can do to get them back! I looked into this "Key" a list of letters and numbers, supposed to recover your account, but this is proving fruitless!!

What can I do? Any ideas?

Kevin -a frustrated Firefox user