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Can’t get my account to load on computer

Tomatoshadow2 replied
janamiller1213

I’m signed into my account but can’t get beyond a page that says choose an account. What can I do?

I’m signed into my account but can’t get beyond a page that says choose an account. What can I do?

All Replies (2)

I choose my account but nothing happens, I’m stumped

Hi,

Can you describe more about the error you're getting?