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My Firefox account has disappeared.

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  • Last reply by JJAskiz

gpmach5
gpmach5
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I used Firefox products very heavily for several years, but switched to chrome about a year ago for work compliance reasons. I tried to log back into my Firefox account using login information stored in my password manager, and I got prompted to make a new account. There seems to be no record of my old account, no saved bookmarks, passwords, or history with other products like Firefox Monitor. To my knowledge I never got a notice that my account was being terminated. Is it possible to recover my account?

I used Firefox products very heavily for several years, but switched to chrome about a year ago for work compliance reasons. I tried to log back into my Firefox account using login information stored in my password manager, and I got prompted to make a new account. There seems to be no record of my old account, no saved bookmarks, passwords, or history with other products like Firefox Monitor. To my knowledge I never got a notice that my account was being terminated. Is it possible to recover my account?

All Replies (1)

JJAskiz
JJAskiz
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Hi @Gpmach5,

If your old Mozilla FireFox account got terminated, It might not be recoverable and you might have to make a new Mozilla FireFox account. Please reach out to the Mozilla FireFox Support Team via Email to see if you can get your old Mozilla FireFox account back.

JJAskiz.