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I can't access my email.

  • 3 majibu
  • 1 ana tatizo hili
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  • Last reply by sfhowes
  • Archived

moonpuppy
moonpuppy

When I try to access my email I get this: "Login to server imap-mail.outlook.com with username moonpupy@com failed". I get this message no matter which email program I've tried. This has been going on for over a week.

When I try to access my email I get this: "Login to server imap-mail.outlook.com with username moonpupy@com failed". I get this message no matter which email program I've tried. This has been going on for over a week.

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 25 Contributor

re :Login to server imap-mail.outlook.com with username moonpupy@com failed

User name = full email address

So if you are really trying to access server with 'moonpupy@com' then that is not a full email address, so it will fail.

Right click on mail account name in Folder Pane and select 'Settings' Select 'Server Settings' User Name: Completely empty that text box and retype the correct full email address. click on OK Restart Thunderbird to ensure it uses the updated info.

moonpuppy
moonpuppy Mwenye swali

My bad typing. moonpupy@hotmail.com is in the message I get back from server.

sfhowes
sfhowes
  • Top 25 Contributor

Do you have 2-step verification set up on the account? Using a VPN?