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I don't receive the link to reset my password so I can't log in to my Firefox account. Can I speak to someone directly?

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When I tried to log in to my Firefox account, I got the message that the password is incorrect. When I click the link to get a reset email, Firefox reports that the email has been sent successfully. But no email arrives. How do I contact at someone to find out if my account has been hijacked and all my data compromised?

When I tried to log in to my Firefox account, I got the message that the password is incorrect. When I click the link to get a reset email, Firefox reports that the email has been sent successfully. But no email arrives. How do I contact at someone to find out if my account has been hijacked and all my data compromised?

All Replies (3)

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Such e-mail is always sent to the address on file with the website.

Check your user profile at the site. Also, check your junk mail folder.

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Hello FrustratedbyFirefox (that bad, eh  ?),

Would you please take a look at this article :

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

Does that help  ?

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McCoy said

Hello FrustratedbyFirefox (that bad, eh  ?), Would you please take a look at this article : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq Does that help  ?

Checked article but the reset mails weren't in my spam folder, nor was the address accounts@firefox.com blocked. So I'll have to wait 24 hours before trying again to avoid blocking my account. Definitely frustrated!