Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer
Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.
Löst Arkiverad

Thunderbird 24.3.0.5144 crashes as soon as I try to open it. How can I fix this or should I download the latest version?

Thunderbird Felsökning
Tinytwin besvarat
Tinytwin
Tinytwin

I click on the Thunderbird shortcut and Windows immediately tells me the programme has stopped working. It then tells me that "a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". Is there a fix available for this? If not should I download the latest version of Thunderbird? Will the new version automatically find my settings? Obviously I cannot automatically upgrade if the programme closes before I open it!

I click on the Thunderbird shortcut and Windows immediately tells me the programme has stopped working. It then tells me that "a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". Is there a fix available for this? If not should I download the latest version of Thunderbird? Will the new version automatically find my settings? Obviously I cannot automatically upgrade if the programme closes before I open it!

Alla svar (2)

Matt
Matt
  • Top 25 Contributor

Vald lösning

yes install the latest and see how it goes.

Tinytwin
Tinytwin Frågans ägare

Thanks for that. I installed Thunderbird from the Mozilla website and the programme now opens. All previous settings and e-mails etc. are there.