Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Just had a power outage interruption.DSL was reset,but cannot acces home page through Firefox

  • 2 svar
  • 1 har detta problem
  • 1 visning
  • Senaste svar av cor-el

erb764
erb764
more options

Power outage.DSL had to reset.Home page cannot be accessed using Firefox.Can access home page using Explorer.Home page is yahoo. Normal browsing using Explorer. Help

Power outage.DSL had to reset.Home page cannot be accessed using Firefox.Can access home page using Explorer.Home page is yahoo. Normal browsing using Explorer. Help

Alla svar (2)

marjar
marjar
more options

Hi erb764,

would be helpful if you could possibly share more details here.

Explorer working fine. Firefox not working at all? Or is it only the homepage?

What happens if you type in (copy & paste) www.mozilla.org in your url bar and hit enter? Does the page load? Does it display an error? What error?

Thanks,

jm

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.