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new 38.5.1 randomly deletes inbox messages suddenly after they appear and I am not a computer techie and need help

Thunderbird Felsökning
SImes63 besvarat
SImes63
SImes63

My computer crashed and an Apple techie recovered as much as she could and installed Thunderbird 38.5.1. Now, when a new email appears in the Inbox, after one second, IT DISAPPEARS!!!. Also, older messages in the Inbox that I want to keep have DISAPPEARED!!! I am not much of a techie myself, so, if you have a solution, please spell out the step-by-step process in detail, assuming that I know nothing. HELP!!!

John

My computer crashed and an Apple techie recovered as much as she could and installed Thunderbird 38.5.1. Now, when a new email appears in the Inbox, after one second, IT DISAPPEARS!!!. Also, older messages in the Inbox that I want to keep have DISAPPEARED!!! I am not much of a techie myself, so, if you have a solution, please spell out the step-by-step process in detail, assuming that I know nothing. HELP!!! John

Alla svar (4)

Matt
Matt
  • Top 25 Contributor

View menu and check the messages entry is set to all. View menu and check threads is set to all

SImes63
SImes63 Frågans ägare

I'm sorry but I am such a NON-techie that I need complete sentences to understand what you wrote. But I guessed a little bit at what you were trying to say. Within Thunderbird I clicked on VIEW at the top and "messages entry" didn't appear. But "threads" did and "All" was checked there. Can you explain your answer so that I can understand it? Thanks!

Matt
Matt
  • Top 25 Contributor

message should be immediately above threads on the View menu.

SImes63
SImes63 Frågans ägare

message is NOT immediately above threads on the View menu. "Sort by" is there instead. And, within that, "date" "Descending" and "unthreaded" are checked. I have Thunderbird 38.5.1 and I'm running it on a 10.10. 5 OS. if that info helps. Thanks for trying to help with this.