Firefox and Flash incompatibilities, made me unistall and reinstall again FF. I can't reinstall. I got fatal error message
At installation I got this:
Assinatura do problema:
Nome do Evento de Problema: BEX Nome da aplicação: firefox.exe Versão da aplicação: 22.0.0.4917 Carimbo de Data/Hora da Aplicação: 51c06b1b Nome do Módulo com Falhas: acaptuser32.dll_unloaded Versão do Módulo com Falhas: 0.0.0.0 Carimbo de Data/Hora do Módulo com Falhas: 49a8504a Desvio de Excepção: 1000713b Código de excepção: c0000005 Dados de Excepção: 00000008 Versão do SO: 6.1.7600.2.0.0.768.3 ID de Região: 2070 Informações Adicionais 1: 0a9e Informações Adicionais 2: 0a9e372d3b4ad19135b953a78882e789 Informações Adicionais 3: 0a9e Informações Adicionais 4: 0a9e372d3b4ad19135b953a78882e789
Leia a nossa declaração de privacidade online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0816
Se a declaração de privacidade online não estiver disponível, leia a declaração de privacidade offline:
C:\Windows\system32\pt-PT\erofflps.txt
Krejt Përgjigjet (2)
From Google Translate
(Portuguese detected)
Signature of the problem:
Problem Event Name: BEX Application Name: firefox.exe Application Version: 22.0.0.4917 Stamp Date / Time of Application: 51c06b1b Faulty Module Name: acaptuser32.dll_unloaded Faulty Module Version: 0.0.0.0 Stamp Date / Time Module Failures: 49a8504a Deviation Exception: 1000713b Exception code: C0000005 Exception Data: 00000008 OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 2070 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0816
If the online privacy statement is not available, please read the privacy statement offline:
C: \ Windows \ system32 \ en-US \ erofflps.txt
BEX refers to a Buffer Overflow Exception or Data Execution Prevention (DEP) exception. For more on this, see http://technet.microsoft.com/en-us/library/cc738483(WS.10).aspx
I found these previous questions on this type of error. See:
- https://support.mozilla.org/questions/934592 firefox has stopped working Problem Event Name: BEX
- https://support.mozilla.org/questions/934041 Newest update to Firefox Crashes with BEX error code.
The recommendations were to scan your system for viruses or malware. See Troubleshoot Firefox issues caused by malware
P.S. The acaptuser32.dll file mentioned in the Windows error is Adobe's "3D Capture" plugin (part of an Adobe program such as Acrobat 3D or Acrobat Pro Extended). In addition to checking for malware, make sure you update all Adobe software or else uninstall any Adobe products you don't need. You can contact Adobe Support for more help with that.
Ndryshuar nga AliceWyman