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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

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Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Can't log into my account - what's going on?

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 6 parje
  • Përgjigjja më e re nga philipp

kucharz.gotuje
kucharz.gotuje
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Hi there!

My father got an SYNC account Computer got broken, so to be 110% sure that his data gonna survive i've checked for the last time (1 hour ago) IS SYNC ON and is it synchronized. It was. I formatted disc, installed Ubuntu, and now when I'm trying to log in to my father's account it says "Unknown account. Sign up". This has put a mad on my face. WHY?! Please, answer me as fast as you can, it is really important for me and even more for my father.

Regards, Pawel, Poland.

edit: removed personal information for your protection. (philipp)

Hi there! My father got an SYNC account Computer got broken, so to be 110% sure that his data gonna survive i've checked for the last time (1 hour ago) IS SYNC ON and is it synchronized. It was. I formatted disc, installed Ubuntu, and now when I'm trying to log in to my father's account it says "Unknown account. Sign up". This has put a mad on my face. WHY?! Please, answer me as fast as you can, it is really important for me and even more for my father. Regards, Pawel, Poland. <sub>edit: removed personal information for your protection. (philipp)</sub>

Ndryshuar nga philipp

Krejt Përgjigjet (1)

philipp
philipp
  • Moderator
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hello, firefox 29 and upwards is using a different sync system which isn't compatible with accounts set-up in older versions.

in this case you'd probably have to use a workaround and download the prior firefox 28 version, disable automatic updating for the moment (in options > advanced > update), link it to the old sync account (with username, password & recovery key) and upgrade after you have successfully restored your data this way...

Install an older version of Firefox Sync your Firefox bookmarks, history, passwords and more