Unable to install add-ons (extensions or themes)

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An inability to install an extension can be the result of problems with the extension, Firefox preferences, or the version of Firefox you are using. This article describes various causes of install problems and what you can do to address them.

Add-on is not compatible

An internal file in each add-on indicates the range of Firefox versions with which the extension is compatible. In the Firefox Add-ons area of Mozilla, you can review version compatibility information on the page for each available extension.

If your installed version of Firefox does not fit within that range, installing the add-on results in an error, indicating that the add-on is not compatible. If your version of Firefox is incompatible with the add-on, you can:

  • Update to the latest version of Firefox. For more information, see Update Firefox to the latest version.
  • Find a version of the add-on that is compatible with your version of Firefox. The Firefox Add-ons website usually has the most up to date version of each add-on.
  • Use a different extension. For many extensions, there are similar extensions that provide the same functionality. For more information, see Firefox Add-ons.

Firefox has prevented this site from installing an unverified add-on

Newer versions of Firefox protect you against malware and browser hijackers by blocking third-party add-ons that are not digitally signed and verified by Mozilla. For more information, see Add-on signing in Firefox.

Add-on has a high risk of causing stability or security problems and can't be installed

Certain add-ons have been blocklisted by Mozilla for being unsafe. For more information, see Add-ons that cause stability or security issues are put on a blocklist.

Firefox prevented the site from asking you to install software

By default, Firefox permits you to install add-ons only from trusted websites. If the website from which you are installing add-on is not on the trusted websites list, a yellow bar appears across the top of the web page with a message similar to the following:

Firefox prevented this site (www.example.com) from asking you to install software on your computer.

To allow the site, click Allow in the yellow bar.

To add the site to the trusted sites list:

  1. Click the menu button New Fx Menu Fx57Menu and choose Options.Preferences.
  2. Select the Security panelPrivacy & Security panel and go down to the Permissions section.
  3. At the right of Warn me when sites try to install add-ons,Warn you when sites try to install add-ons, click Exceptions….
  4. In the Allowed Sites - Add-ons InstallationAllowed Websites - Add-ons Installation dialog, the list of permitted sites is displayed. The current site URL is inserted into the text field.
  5. To allow the site, click Allow. Then, click CloseSave Changes.
  6. Close the about:preferences page. Any changes you've made will automatically be saved.

You are asked to download the add-on, rather than installing it

Some websites serve add-ons as downloads, requiring you to download the file to your computer, before installing it.

  • These files are usually .xpi or .jar files.
  1. Download the file to your local computer.
  2. Click the menu button New Fx Menu and choose Add-ons. The Add-ons Manager tab will open.

  3. In the Add-ons Manager tab, select the Extensions panel.
  4. To add the downloaded add-on to the list of available add-ons, drag and drop the file into the Add-ons window. The add-on is added to the list.
  5. The installation process should begin.

Download Error -228

Disabled cache

This error message may be caused when the Firefox cache is disabled. To re-enable the Firefox cache:

  1. Click the menu button New Fx Menu Fx57Menu and choose Options.Preferences.
  2. Select the Advanced icon.
  3. Click on the Network tab.
  4. In the Cached Web Content section, the size of the cache must be at least 1 MB.
  5. Close the about:preferences page. Any changes you've made will automatically be saved.
  1. Click the menu button New Fx Menu Fx57Menu and choose Options.Preferences.
  2. Select the Privacy & Security panel.
  3. In the Cached Web Content section, the size of the cache must be at least 1 MB.
  4. Close the about:preferences page. Any changes you've made will automatically be saved.

Other software

Sometimes, firewalls or spyware screeners may cause the Download Error -228 message. If you use the CA firewall, Windows Defender, or the resident option of Spybot S&D ("Teatimer" feature), you should temporarily disable the software to see if your system permits the add-on to install. For more information, see the documentation that came with your software.

Nothing happens when you click the install link

If you click an install link and nothing happens, you should verify that JavaScript is enabled. For more information, see JavaScript settings and preferences for interactive web pages.

Corrupt extension files

Corrupt extension configuration files can cause problems when trying to install an extension. Deleting these files will make Firefox recreate them (removing any corruption) the next time it starts. You won't lose your extensions or their settings by deleting these files.

  1. Open your profile folder:

    Click the menu button New Fx Menu , click help Help-29 Click the menu button Fx57menu , click Help and select Troubleshooting Information. The Troubleshooting Information tab will open.

    • Under the Application Basics section, click on Show FolderOpen FolderShow in FinderOpen Directory. A window with your profile filesfolder will open.
    Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox.

  2. Click the menu button New Fx Menu and then click ExitQuit Close 29 .

    Click the Firefox menu Fx57Menu , then click Exit. Click the Firefox menu at the top of the screen, then click Quit Firefox.Click the Firefox menu Fx57Menu , then click Quit.

  3. Delete the following files:
    • extensions.sqlite
    • extensions.sqlite-journal (if found)
    • extensions.ini
    • extensions.json
  4. Restart Firefox.

Conflict with other extensions

Another installed extension may interfere with the installation of new extensions. Install the new extension in Firefox Safe Mode as a workaround.



Based on information from Unable to install themes or extensions - Firefox (mozillaZine KB)

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