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Kontribues
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Përditësuar së fundi:
75% e përdoruesve e kanë votuar këtë si të dobishëm
Mozilla Support (SUMO)
Mozilla Support (SUpport.MOzilla.org) is a global community of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them.
To find out SUMO top contributors per contribution area, see the community hub!
Customer Experience (CX) Staff/Administrators
- Morry Jackson, Director of Global Operations
- Ask me about:
- Customer Experience team
- Ad Ops
- Trust and Safety
- Privacy program management
- Cindi Jordan, Staff Customer Experience Program Manager
- Ask me about:
- Program management, content, and social support strategy
- Finding efficiencies, process documentation, and anything related to conceptualizing ideas and bringing them to life through insights and execution
Community
- Konstantina Papadea, Staff Program Manager, Communities
- Contact:
- Matrix: @couci:mozilla.org
- Ask me about:
- anything about SUMO Community
- Rizki Kelimutu (Kiki), Senior Community Manager
- Contact:
- Matrix: @kelimuttu:mozilla.org
- Ask me about:
- anything about SUMO Community
- Jon Siddoway (Jon), Product Community Manager
- Ask me about:
- anything Mozilla Connect-related
Content
- Abby Parise, Manager, Content Experience and Platform
- Contact:
- Matrix: @abbyparise:mozilla.com
- Ask me about:
- Anything about the Knowledge Base & Localization
- SUMO Platform (Kitsune)
- Donna Kelly, Content Strategist
- Ask me about:
- Support content strategy
- Help center/Knowledge Base
- Localization
- Flavius Floare, Technical Writer
Contact:
- Matrix: @ffloare:mozilla.org
- Ask me about:
- Reviewing, editing, and writing KB articles
Platform
- Tasos Katsoulas, Sr. Staff Software Engineer
- Contact:
- Matrix: @akatsoulas:mozilla.org
- Ask me about:
- SUMO platform a.k.a Kitsune
- Contributing to Kitsune
- Ryan Johnson, Staff Software Engineer
- Contact:
- Matrix: @ryan:mozilla.org
- Ask me about:
- SUMO platform a.k.a Kitsune
- Contributing to Kitsune
- Emil Ghitta, QA Engineer
- Contact:
- Matrix: @eghitta:mozilla.org
- Ask me about:
- Anything QA related
- Playwright tests
Support Operations
- Joseph Cuevas, Sr Staff Product Support Manager
- Contact:
- Matrix: @SUMOJC:mozilla.org
- Ask me about:
- Mozilla premium product support
- Mozilla VPN, other premium products
- Firefox releases
- Brittany Reid, Senior Support Operations Specialist
- Ask me about:
- Mozilla premium product support
- Mozilla VPN, other premium products
- Dayana Galeano, Team Lead
- Ask me about:
- Mobile support (Google Play Store, AppStore)
- Erik Avila, Community Support Advocate
- Ask me about:
- Mobile support (Google Play Store, AppStore)
- Issis Davina, Community Support Advocate
- Ask me about:
- Mobile support (Google Play Store, AppStore)
SUMO Community
SUMO Community members are the global army of contributors behind SUMO's international presence and success. We rock the helpful web!
Knowledge Base contributors
- English Knowledge Base editors
- English Knowledge Base article reviewers
- Editors and reviewers who have contributed to the English Knowledge Base in the last 90 days
Forum contributors
Localization contributors
SUMO Localizers are members of the community who make SUMO available in many languages used around the world. We bring meaning to everyone!
- A list of all languages and meet the translators for your language
- Top contributors for all the locales here (use the Select by Locale dropdown to filter by locale)
