All Products Community Forum

I keep getting an error message when trying to make changes to my account, "Incorrect email case". It's not incorrect though. I'm talking about changes like password change and so on.

My old gmail that was associated with my mozilla account was hacked and lost forever. I'm trying to change the email that is associated to my mozilla account to my new one, but there is no button to change or remove my primary email. I clicked "Add secondary email" hoping I could add my new gmail as a secondary then swap it to primary, but adding a secondary email requires a 2fa verification code sent to the gmail I no longer have access to, and I don't see any bypass options. How can I change the email associated with my mozilla account without access to the old one, or do I have to abandon this mozilla account and make a new one?

Question 1: When I click on a link for email in Firefox, it automatically opens Outlook. I rarely use Outlook (my former professional email) and would like the default email to be Gmail. How can I change that?

Question 2: The email for my account is my old professional email, which I rarely use, having retired 14 years ago. I do have access to it, but it's a long story. The box for secondary email says "None". So I have tried to add my personal email, which I use for almost everything now. When I enter it, I get a message saying "Account already exists." I assume that is related to my phone and tablet, both of which use Firefox. I would like them all to use the personal email. Can I change that? What happens if I delete this account and create a new one on this machine?

Thanks for your help. Robert McKeown

I must update my email address from <[email 1 removed]@bellads.info> to <[email 2 removed]@proton.me> I see nowhere to accomplish this task ! Thank you. Bella De Soto

I cannot update my payment method because you redirect me to paypal (former payment method) where I don't have an account anymore. There are no other options... Best regards, Philipp

My old mail provider went out of business a d I need to edit my email. I am unable to receive the reset code going to the old email address. Does anyone know what to do?

My new email is <redacted>

Mod's note: removed the email address

When I look at the mozilla account, there is no email address listed. But, I get email when signing in (with a pass code etc). I see no way to change that email address. Is there? And, where would I find it displayed?

My problem is that I have a New email account to make Head over my Firefox account [email 2 removed]@gmail.com I really need this to work because I have hackers that's making my life Hell, so please set up my New email account THANK YOU OLD EMAIL ACCOUNT [email 1 removed]@gmail.com

How do I remove a second VPN account? I have many email accounts, and last year there was confusion. MY ONLY intended account is associated with: [redacted] @gmail.com'' I am to be billed later this month. Please check, and remove any and all other emails associated with me! Thanks! SJ

Seem as if you cannot change the primary email address if the address has been invalidated. What are the options here? I no longer have access to that email address. How do I change my primary address now?

The email address showing for me on Firefox is from a defunct account. My business has been closed and Outlook canceled. I thought I had changed everything on Firefox before that happened but it appears I'm wrong. Since I can't receive verification codes to the closed email address how do I get the correct email address on my account?