Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I get the drop down item to work on websites?

  • 2 replies
  • 1 has this problem
  • 15 views
  • Last reply by cor-el

more options

When I am on a website that requires me to fill in info with a drop down menu, I am unable to see the items from that drop down menu; for example one website was asking security questions which required me to pick one from the drop down menu and I was unable to see the questions to pick from.

When I am on a website that requires me to fill in info with a drop down menu, I am unable to see the items from that drop down menu; for example one website was asking security questions which required me to pick one from the drop down menu and I was unable to see the questions to pick from.

All Replies (2)

more options

Hi,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

If you would like to take a listing of the add-ons, changed preferences/settings etc. to quickly replicate the previous profile, please Copy all to clipboard (on the left of the reset button), and paste it into MS Office Excel, or OpenOffice/LibreOffice Calc, or notepad. However, it would be a good idea to check for the existence of the issue immediately after the reset.

more options

Try to disable hardware acceleration in Firefox.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.